Applications Support Engineer – Retail Applications

Associated Wholesale Grocers

Experienced Applications Support Engineer in IT providing leadership and support for Retail domain. Focused on technical maintenance and stability of retail applications.

Posted 5/13/2026full-timeKansas City • Kansas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

JavaJavaScriptSDLCSpringSpring BootSpringBootSQL

About the role

Key responsibilities & impact

Troubleshoot and resolve complex production incidents and application issues independently to ensure maximum system stability and performance.
Serve as the functional lead and primary technical contact for high-priority support issues within the Retail domain.
Deliver high-quality technical fixes and maintenance enhancements, on time and on budget.
Provide accurate estimates for maintenance tasks, bug fixes, and support tickets.
Build reusable support documentation, knowledge base articles, and materials that enable the AWG community to self-serve.
Collaborate with customers to understand recurring pain points and desired outcomes to improve the existing user experience and optimize existing code.
Follow defined protocols to manage vendor relationships and the technology lifecycle for existing Retail systems.
Participate in a continuous improvement culture, identifying opportunities to proactively optimize existing code and processes and providing/receiving constructive feedback.
Review peer changes for quality, focusing specifically on safe deployment and verification plans to prevent regressions.

Requirements

What you’ll need

Bachelor’s Degree in Software Engineering, Computer Science, Computer Information Systems, or related degree.
5+ years of software support experience, specifically focused on troubleshooting and maintaining production environments.
5+ years of SQL experience (relational databases) with a focus on analyzing and optimizing complex queries to resolve performance bottlenecks.
3+ years of Java and Java frameworks experience (Spring, Spring Boot) with the ability to navigate, debug, and patch existing codebases.
2+ years with JavaScript, HTML5, and CSS to support and maintain front-end retail interfaces.
1+ years of scripting experience (Bash) for automating routine support tasks and log analysis.
Possesses strong analytical and problem-solving skills, particularly in high-pressure 'system down' scenarios.
Ability to work independently as a self-starter who is resourceful in finding solutions within existing system constraints.
Considers industry and market trends to ensure long-term system viability and balances strategic upgrades with daily support activities.
Demonstrated ability to quickly learn and support new or legacy technologies.
Strong interpersonal and communication skills, with the ability to translate technical issues into clear updates for various levels of audiences.
Skilled at establishing good working relationships across teams to facilitate rapid issue resolution.
Welcomes the ideas and input of others to solve complex technical hurdles.
Ability to work as a committed member of a cross-functional team, sharing insights to deliver exceptional product experience.
Works to clarify ambiguous technical issues and remains productive during high-priority incidents.
Takes responsibility for the stability of own work and monitors the performance of supported systems.
Experience executing operational vision and goals in alignment with department leadership.
Solid experience with the full SDLC, with an emphasis on production stability, testing, and deployment/maintenance phases within waterfall and/or agile methodologies.
Excels in working remotely and collaborating with remote team members to solve problems.

Benefits

Comp & perks

Medical, Dental, & Vision Insurance
Health Savings Account
Dependent Care Flexible Spending Account
Paid Vacation, Holiday, and Sick Time
401(k) with 4% match along with 3 other contributions
Tuition Reimbursement
Basic & Supplemental Life and AD&D
Employee Assistance Program
Short-Term and Long-Term Disability
Wellness Program
Yearly Holiday Bonus

ATS Keywords

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Hard Skills & Tools

SQLJavaJava frameworksSpringSpring BootJavaScriptHTML5CSSBashSDLC

Soft Skills

analytical skillsproblem-solving skillsindependent workinterpersonal skillscommunication skillsteam collaborationadaptabilityresponsibilityconstructive feedbackcustomer collaboration

Certifications

Bachelor’s Degree in Software EngineeringBachelor’s Degree in Computer ScienceBachelor’s Degree in Computer Information Systems