Customer Service Assistant III

Associated Wholesale Grocers

Customer Service Assistant for AWG providing excellent service to members regarding orders, ads, and prebooks. Tasks include managing communications and ensuring satisfaction with retail members.

Posted 5/12/2026full-timeKansas City • Kansas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Manage multiple phone calls and emails daily from members while providing excellent customer service.
Make sure all retail members’ needs are met or exceeded, making sure customers are completely satisfied with the result.
Assist buyers in effective communication with retail members resolving all retail opportunities.
Adjusts store orders and SSO reports based on store and buyer requests as needed to ensure retail member needs are met.
Create handbills as needed for emergency ad products, etc.
Communicates proactively with buyers on any opportunities affecting member service level and resolving to customer satisfaction.
Process all ads and promotional information for all ad groups.
Accurately submits retail pre book orders daily, manage upload process, batching and verifying daily input of orders.
Works with assigned divisions to insure timely system entry of retail and Food Show orders.

Requirements

What you’ll need

High school diploma
Minimum of 6 months previous customer service experience
Microsoft office experience required; access experience preferred.
Must be able to multi-task easily and efficiently.
Must possess excellent prioritization skills.
Must be detail oriented and have good organizational skills.
Must be a good team player.

Benefits

Comp & perks

Medical, Dental, & Vision Insurance
Health Savings Account
Dependent Care Flexible Spending Account
Paid Vacation, Holiday, and Sick Time
401(k) with 4% match along with 3 other contributions
Tuition Reimbursement
Basic & Supplemental Life and AD&D
Employee Assistance Program
Short-Term and Long-Term Disability
Wellness Program
Yearly Holiday Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceorder processingdata entryreportingad managementcommunication

Soft Skills

multi-taskingprioritizationdetail orientedorganizational skillsteam player

Certifications

high school diploma