Operations Supervisor

Associated Students Inc. at California State Polytechnic University, Pomona

Operations Supervisor managing Bronco Recreation and Intramural Complex operations and overseeing staff. Assisting in program development and maintaining a high standard of service to members.

Posted 7/14/2026part-timePomona • California • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and supervisory skills in managing operations staff while ensuring high standards of customer service and safety. Proficient in emergency response and conflict resolution within a recreation or fitness environment.

Highest-signal resume keywords

CPR/AED CertificationFirst Aid CertificationSupervisory ExperienceEmergency Response SkillsConflict Resolution Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Facility MaintenanceActivity ReportingOperational Strategy DevelopmentStaff SchedulingIncident Management

Soft Skills

Effective CommunicationProfessional ConductCalm Decision-MakingCustomer Service Orientation

Tools & Technologies

Word Processing ApplicationsSpreadsheet Applications

Certifications & Qualifications

American Red Cross CPR/AED for the Professional RescuerFirst Aid for Public Safety Personnel

Industry Keywords

SportsFitnessRecreationPolicy Enforcement

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Assist with the overall management of the Bronco Recreation and Intramural Complex (BRIC) operations
Assist with the recruitment, interviewing, scheduling, and supervision of Operations staff
Assist with development and implementation of operational strategies
Schedule staff of 30+ operation attendants according to their availability
Lead all policy enforcement and handle all incidents that may occur
Provide emergency care and treatment as required, in a calm and effective manner
Present a professional appearance and attitude at all times
Maintain a high standard of customer service
Notify proper authorities and full-time staff of all incidents, accidents, inquiries, and emergencies
Perform basic facility maintenance
Prepare and maintain appropriate activity reports
Attend and assist in development and execution of orientations, trainings, and student development
Perform other related duties as assigned
Work during academic breaks as needed

Requirements

What you’ll need

Current American Red Cross CPR/AED for the Professional Rescuer certification
First Aid for Public Safety Personnel certification (Training for the above certifications will be provided upon employment)
Experience working in a sports, fitness or recreation setting
Ability to lead staff that can be demonstrated through previous supervisory experience
Ability to react and lead calmly and effectively in emergency situations
Strong conflict resolution skills
Ability to follow routine verbal and written instructions
Ability to effectively communicate clearly and concisely, both verbally and in writing
Ability to maintain professional work conduct
Ability to make independent decisions and make recommendations
Ability to operate a computer workstation using word processing, spreadsheet, and other computer applications
Ability to satisfactorily complete a background check (including a criminal records check)

Benefits

Comp & perks

Work Schedule: 15-20 hours per week
Training for CPR and First Aid certifications will be provided upon employment
Opportunities for student engagement and development