IT Assistant Technician

Associated Students Inc. at California State Polytechnic University, Pomona

IT Assistant Technician providing quality customer and technical assistance for ASI. Collaborating on IT projects and maintaining technology for a diverse campus community.

Posted 7/29/2026part-timePomona • California • 🇺🇸 United StatesMid-LevelSenior💰 $0 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support, troubleshooting, and configuration of hardware and software, while effectively communicating with diverse end-users. Proficient in collaborating with stakeholders to gather requirements and assist in IT project execution.

Highest-signal resume keywords

Technical SupportTroubleshooting Hardware/SoftwareConfiguration of Technical EquipmentInterpersonal SkillsCustomer Service Orientation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Windows PCMacOS DevicesAndroid OS DevicesIOS DevicesMicrosoft Office SuiteAdobe AcrobatAdobe Creative CloudVBScriptActive DirectoryPowerShell

Soft Skills

Effective CommunicationTask PrioritizationInitiativeFlexibilityTeamwork

Tools & Technologies

Remote Desktop ToolsVPNsHTML

Industry Keywords

Technical TerminologyComputer Hardware InventoryTechnical DocumentationFeasibility StudyDiverse Student Population

Tech Stack

Tools & technologies

AndroidCloudiOSMacOSReact

About the role

Key responsibilities & impact

Provides technical support in-person, by phone, or through remote desktop tools to end-users
Assists with providing troubleshooting of computer hardware and software-related issues
Assists with the configuration, testing, deployment, and routine maintenance of technical equipment including, but not limited to: desktops, laptops, tablets, mobile devices, hand scanners, barcode scanners, printers, scanners, and various peripherals
Assists with routine auditing of computer hardware inventory and supplies
Collaborates with ASI departments to gather functional requirements for IT projects and assists with the planning, coordination, and communication between various stakeholders
Assists with the research, development, and feasibility study of new technologies
Assists with evaluating current technological resources and analysis of technical needs throughout organization
Assists with the creation of technical and procedural documentation
Assists ASI IT department with various projects and assignments as needed
Performs other IT projects as assigned

Requirements

What you’ll need

A minimum of 8 units of computer science coursework required; Computer Science or Engineering major preferred
Knowledge of technical terminology, configuration, and troubleshooting of standard hardware/software currently in use (e.g., Windows PC, macOS devices, Android OS devices, iOS devices, Microsoft Office Suite, Adobe Acrobat, Adobe Creative Cloud, etc.)
Familiarity with VBScript, Active Directory, VPNs, PowerShell, HTML desired
Must possess exceptional interpersonal and customer service-oriented skills
Must be able to communicate effectively, verbally and in written form
Ability to prioritize tasks, display initiative, and remain flexible in a changing environment
Ability to make independent decisions and make appropriate recommendations
Ability to articulate instructions to end-users with various levels of computer literacy
Ability to gather and analyze facts, define problems, devise solutions, and take appropriate action
Ability to maintain professional work conduct
Must possess ability to work well within a team and/or independently, when necessary, without close supervision
Demonstrated ability to work with a diverse student population and campus community
Ability to satisfactorily complete a background check (including a criminal records check)

Benefits

Comp & perks

Work Schedule: Up to 20 hours per week; shifts based on operational need of the organization; evening and weekend hours may be required.
Opportunities for student engagement, student employment, and a multitude of programs and services such as recreation and wellness, student union and activities, student government, and childcare.