Head of Customer Success

Associated Nerd Global

Leading Customer Success initiatives in a transformative AI Generative startup. Structuring customer experience pillars for medium and large B2B companies from Brazil.

Posted 4/29/2026full-timeSão Paulo • 🇧🇷 BrazilLead💰 R$20,000 - R$25,000 per monthWebsite

About the role

Key responsibilities & impact

You will not manage what already exists; you will create what does not yet exist.
You'll be responsible for structuring the three pillars of customer experience: 1. Consultative Customer Success; 2. Customer Support; 3. Education & Enablement.

Requirements

What you’ll need

Experience in consultative Customer Success, consulting, or implementations in a B2B context — where understanding the client's business was not optional
Ability to move seamlessly between board-level discussions and day-to-day operations
Skill in mapping processes and identifying business improvement opportunities for clients — without necessarily being the technical executor
Experience designing and structuring customer service and support processes
Autonomy and ownership — there is no hand-holding here
Product mindset: you understand the problem before executing
Direct communication with technical teams and stakeholders
Relentless curiosity about everything new in the field
Comfort with ambiguity and the fast pace of an early-stage startup

Benefits

Comp & perks

Work at the core of Customer Success for one of Brazil's most ambitious AI startups
R$20,000–25,000/month (PJ) + Equity Incentive Plan — grow together with the company
Direct access to leadership and real influence on the product
Tokenized company, global by design, with a strategic investor (Mercado Bitcoin)
An environment that celebrates experimentation — and demands results.

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Soft Skills

consultative customer successautonomyownershipdirect communicationrelentless curiositycomfort with ambiguity