Customer Care Representative – 2nd Shift

Associated Bank

Customer Care Representative managing customer inquiries, troubleshooting issues, and providing financial guidance. Working in a collaborative environment with opportunities for growth and mentoring.

Posted 6/3/2026full-timeStevens Point • Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $26 per hourWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service
Troubleshoot and resolve complex account or technical issues using available tools and resources
Promote Associated Bank products and services that meet customers’ needs
Mentor and train new team members to ensure consistent, high-quality service delivery
Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty
Collaborate with colleagues across teams to improve processes and customer experiences
Uphold compliance with all bank policies, procedures, and regulations

Requirements

What you’ll need

High school diploma or equivalent
Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales
Bilingual English/Spanish proficiency (eligible for competitive language differential)

Benefits

Comp & perks

Enjoy every Sunday off
Fun on-site activities
$50 bonus for working Saturdays
Opportunities to grow your skills
Mentor others
Flexible shifts
Paid time off to volunteer in your community
Retirement savings including both 401(k) and Pension plans
Competitive salaries with professional development and advancement opportunities
Bonus benefits including well-being programs and incentives
Parental leave
An employee stock purchase plan
Military benefits and much more
Personal banking, loan, investment and insurance benefits

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicetroubleshootingmentoringtrainingprofessionalismcollaborationcommunicationproblem-solvingrelationship buildingloyalty enhancement

Certifications

high school diplomabilingual English/Spanish proficiency