Lead the implementation of complex application solutions, automated processes, and new technologies to improve system performance and reliability.
Support application and web server environments by resolving Tier II incidents within SLAs and providing on-call support as scheduled.
Drive incident and problem management efforts to minimize downtime and ensure business continuity.
Partner with business units, vendors, and technical teams to evaluate solutions, document risks, and support enterprise testing and change efforts.
Manage vendor selection processes, technical assessments, cost-benefit analyses, and third-party resources to ensure successful solution delivery.
Analyze application data structures and perform database queries to troubleshoot and resolve issues.
Mentor team members by sharing knowledge, reviewing testing plans, and strengthening application expertise across teams.
Estimate and coordinate cross-team work efforts to support project delivery and production control standards.

Requirements

Bachelor's degree or equivalent combination of education and experience
5+ years of Information Technology experience
2+ years of experience working within Systems Development Life Cycle (SDLC) methodologies
Bachelor's degree in Information Technology or Financial Services (preferred)
6+ years of IT experience supporting financial systems (preferred)

Benefits

Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
Personal banking, loan, investment and insurance benefits.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

application solutionsautomated processessystem performancedatabase queriesincident managementproblem managementtesting planscost-benefit analysesvendor selectioncross-team coordination

Soft Skills

mentoringcommunicationcollaborationproblem-solvingleadership

Certifications

Bachelor's degreeequivalent combination of education and experience