Customer Support

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service
• Troubleshoot and resolve complex account or technical issues using available tools and resources
• Promote Associated Bank products and services that meet customers’ needs
• Mentor and train new team members to ensure consistent, high-quality service delivery
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty
• Collaborate with colleagues across teams to improve processes and customer experiences
• Uphold compliance with all bank policies, procedures, and regulations

Customer Care Representative – 2nd Shift

Customer Service Representative