AssistRx

Director, Customer Success

AssistRx

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Job Level

Lead

About the role

  • - Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and building deep relationships with AssistRx customers.

Requirements

  • - Develops and nurtures strategic relationships with our most valuable customers. Become their trusted advisor & consultant.
  • - Partners with internal teams to launch new & support existing clients.
  • - Collaborates with our technical support team to develop onboarding plans for new customers, leads and facilitates kick-off discussions, and appropriately sets and manages expectations.
  • - Ensures a seamless experience through all phases of the customer relationship.
  • - Deeply understands customer goals and helps them meet their objectives by providing strategic guidance on our platform's best practices, use cases and organizational workflow.
  • - Manages assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs.
  • - Engages with key influencers and decision makers across different teams within the customer's organization.
  • - Conducts business reviews and goal-setting meetings.
  • - Is an expert in digital marketing trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings.
  • - Performs other related duties as assigned by management.
  • - Directly supervises employees within the department.
  • - Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • - Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
  • - Other skills:
  • - Bachelor’s degree in sales, project management, or business administration or equivalent number of years of experience
  • - 5-10 years of experience in a Customer Success or related role.
  • - Business Acumen.
  • - Communication Proficiency.
  • - Customer/Client Focus.
  • - Leadership.
  • - Presentation Skills.
  • - Problem Solving/Analysis.
  • - Results Driven.
  • - Strategic Thinking.
  • - Technical Capacity.
Benefits
  • - Supportive, progressive, fast-paced environment
  • - Competitive pay structure
  • - Matching 401(k) with immediate vesting
  • - Medical, dental, vision, life, & short-term disability insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successstrategic relationshipsonboarding plansimplementation plandigital marketing trendsdata-driven marketingorganizational workflowbusiness reviewsgoal-settingtechnical capacity
Soft Skills
communication proficiencycustomer/client focusleadershippresentation skillsproblem solvingresults drivenstrategic thinkingbusiness acumen
Certifications
Bachelor's Degree