Director

• Develop and execute the strategic vision for billing, AR, and collections functions.
• Lead, mentor, and grow high-performing teams across revenue cycle operations.
• Establish and monitor KPIs, benchmarks, and SLAs to drive accountability.
• Build strong cross-functional partnerships with Finance, IT, Compliance, Legal, and Operations.
• Oversee invoice development and submission across all service lines, ensuring alignment with contract terms, SOWs, and milestones.
• Lead the resolution of billing discrepancies or disputes in collaboration with Account Management.
• Direct cash application, reconciliation, AR monitoring, and aging improvement initiatives.
• Enhance workflows, documentation standards, policies, and internal controls.
• Partner with Finance on accurate revenue reporting, forecasting, and bad debt management.
• Own the optimization and administration of billing and AR systems.
• Lead system enhancements, upgrades, integrations, and implementations.
• Utilize data analytics to drive insight, improve transparency, and identify performance trends.
• Maintain data accuracy and ensure audit readiness.
• Maintain strong internal controls to ensure accurate and compliant billing practices.
• Support audits, documentation requirements, and external customer inquiries.
• Ensure compliance with internal policies, contractual obligations, and regulatory requirements.

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