Senior Implementation Manager

AssistIQ

Senior Implementation Manager leading complex implementations of AssistIQ’s platform in healthcare. Act as a strategic partner and ensure seamless adoption across clinical environments.

Posted 4/30/2026full-timeRemote • Illinois, Ohio • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Lead implementations of product at customer locations from discovery to live deployment, including but not limited to:
Owning end-to-end implementation for singular or multi-site deployments from discovery through go-live and stabilization.
Serving as an on-site leader during critical phases of implementation, acting as the face of AssistIQ and ensuring high-quality customer experiences.
Identifying product gaps and effectively communicating them to the customer and internal product team, outlining the risks to implementation.
Translating customer needs and field insights into actionable product feedback, influencing product prioritization and feature development.
Identifying and escalating potential risks to the implementation scope or timeline in a timely manner.
Building and maintaining relationships across clinical, operational, and IT stakeholders.
Completing on-site training for end users and ensuring end user acceptance.
Ensuring a smooth transition to customer success post go-live.
Continuously improve implementation processes, including:
Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability.
Refining implementation playbook and processes, leveraging feedback from customers.
Be the “boots on the ground” to drive product improvements and expansion opportunities:
Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features.

Requirements

What you’ll need

Direct experience in Surgical ORs and/or procedural environments (e.g., Cath Lab, IR, Endoscopy) is strongly preferred, with a demonstrated understanding of clinical workflows, sterile field considerations, and real-time documentation practices.
3+ years of experience leading software and/or hardware implementations, ideally within healthcare IT, across multiple end user groups with varying training needs and adoption strategies.
Ability to manage key project stakeholder relationships and provide tracking and updates to the internal team as well as customer operational stakeholders.
Experience mentoring or leading team members in a formal or informal capacity.
Experience providing support during pre and post go-live and creating successful transitions to customer success teams.
Demonstrated capability for problem-solving, prioritization and project management.
Excellent interpersonal skills.
Ability to synthesize information, think quickly and drive changes.
Strong communication (verbal, presentation, written) and time management skills.
A current driver’s license.
>50% travel required.

Benefits

Comp & perks

Health insurance
3 weeks of vacation
10 sick days
Flexible work hours
A collaborative, engaging, top-of-class culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software implementationhardware implementationproject managementclinical workflowsreal-time documentationtraining developmentrisk managementproduct feedbackcustomer success transitionstakeholder management

Soft Skills

interpersonal skillscommunication skillsproblem-solvingprioritizationtime managementmentoringleadershipsynthesis of informationadaptabilityrelationship building

Certifications

driver's license