Client Service Manager – EMEA
TGM Research
Client Support Assistant
Assistantly
full-time
Posted on:
Location: 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Combine EA skills with frontline communication and customer success to ensure clients feel supported, engaged, and connected
- Manage executive inbox and correspondence
- Organize calendars, schedule meetings, and confirm appointments
- Track tasks, projects, and deadlines to ensure nothing slips
- Prepare agendas, documents, and notes for meetings
- Organize files, documents, and data for easy access
- Book travel and manage itineraries
- Conduct light research to support decision-making
- Respond to support tickets and client emails
- Send updates, reminders, and weekly reports
- Proactively check in with clients and accounts
- Set up onboarding dashboards, folders, or knowledge bases
- Schedule check-ins, calls, and follow-ups
- Collect testimonials, feedback, and call notes
Requirements
- Minimum 3+ years of client success, support, or executive assistant experience
- Exceptional written and verbal communication skills with a client-first mindset
- Naturally proactive, collaborative, and responsive — ensures clients feel supported and valued
- Highly organized and consistent in managing tickets, reports, and follow-ups
- Growth-oriented professional seeking a long-term partnership with opportunities to scale
