Assistantly

Client Support Assistant

Assistantly

full-time

Posted on:

Location: 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

About the role

  • Combine EA skills with frontline communication and customer success to ensure clients feel supported, engaged, and connected
  • Manage executive inbox and correspondence
  • Organize calendars, schedule meetings, and confirm appointments
  • Track tasks, projects, and deadlines to ensure nothing slips
  • Prepare agendas, documents, and notes for meetings
  • Organize files, documents, and data for easy access
  • Book travel and manage itineraries
  • Conduct light research to support decision-making
  • Respond to support tickets and client emails
  • Send updates, reminders, and weekly reports
  • Proactively check in with clients and accounts
  • Set up onboarding dashboards, folders, or knowledge bases
  • Schedule check-ins, calls, and follow-ups
  • Collect testimonials, feedback, and call notes

Requirements

  • Minimum 3+ years of client success, support, or executive assistant experience
  • Exceptional written and verbal communication skills with a client-first mindset
  • Naturally proactive, collaborative, and responsive — ensures clients feel supported and valued
  • Highly organized and consistent in managing tickets, reports, and follow-ups
  • Growth-oriented professional seeking a long-term partnership with opportunities to scale
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