Executive Assistant – Customer Experience Specialist

Assist World

Executive Assistant & Customer Experience Specialist supporting founder of semi-luxury e-commerce brand. Managing customer experiences and email communications efficiently.

Posted 5/22/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSenior💰 $1,000 - $1,200 per monthWebsite

About the role

Key responsibilities & impact

Monitor and manage the founder's email inbox; triage and prioritise daily action items
Draft email responses and compile a daily review list for founder approval before sending
Monitor the wholesale inbox and draft outreach/responses for wholesale leads and partnerships
Manage calendar, schedule calls, and coordinate follow-ups
Help keep the founder organised, focused, and ahead of deadlines
Handle customer enquiries via email, SMS, and any live channels within defined SLAs
Use Shopify Admin to investigate orders, fulfillment statuses, and customer history
Resolve issues with empathy, speed, and brand-aligned communication
Coordinate with store teams and fulfillment to close cases end-to-end
Maintain and update macros, FAQs, and lightweight SOPs
Identify recurring issues and flag them with suggested fixes
Provide a daily summary of volume, themes, and escalations

Requirements

What you’ll need

Excellent written English — polished, warm, and professional
Strong organisational skills and high attention to detail
Experience with Google Workspace (Gmail, Docs, Sheets, Drive)
Comfortable with Shopify Admin for order lookups and customer history
Proactive communicator — you flag problems early and follow through
Able to work Hawaii Standard Time (HST) business hours
South African accent preferred for any voice-based customer interactions
Klaviyo (or similar ESP) — ability to check customer tiers and purchase history
Experience with helpdesk tools (Gorgias, Zendesk, Help Scout, or similar)
Background in e-commerce, retail, or luxury/semi-luxury customer service
Experience supporting wholesale or B2B email outreach

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Assist World Website LinkedIn All Job Openings 51 - 200 employees Founded 2022 🎯 Recruiter 🤝 B2B Recruitment
B2B <Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams. Executive Assistant – Customer Experience Specialist Job not on LinkedIn 🔥 0 minutes ago 🇿🇦 South Africa – Remote 💵 $1k - $1.2k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Monitor and manage the founder's email inbox; triage and prioritise daily action items
Draft email responses and compile a daily review list for founder approval before sending
Monitor the wholesale inbox and draft outreach/responses for wholesale leads and partnerships
Manage calendar, schedule calls, and coordinate follow-ups
Help keep the founder organised, focused, and ahead of deadlines
Handle customer enquiries via email, SMS, and any live channels within defined SLAs
Use Shopify Admin to investigate orders, fulfillment statuses, and customer history
Resolve issues with empathy, speed, and brand-aligned communication
Coordinate with store teams and fulfillment to close cases end-to-end
Maintain and update macros, FAQs, and lightweight SOPs
Identify recurring issues and flag them with suggested fixes
Provide a daily summary of volume, themes, and escalations 🎯 Requirements
Excellent written English — polished, warm, and professional
Strong organisational skills and high attention to detail
Experience with Google Workspace (Gmail, Docs, Sheets, Drive)
Comfortable with Shopify Admin for order lookups and customer history
Proactive communicator — you flag problems early and follow through
Able to work Hawaii Standard Time (HST) business hours
South African accent preferred for any voice-based customer interactions
Klaviyo (or similar ESP) — ability to check customer tiers and purchase history
Experience with helpdesk tools (Gorgias, Zendesk, Help Scout, or similar)
Background in e-commerce, retail, or luxury/semi-luxury customer service
Experience supporting wholesale or B2B email outreach Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Executive Assistant, Customer Care Focus 🕒 Yesterday Cloud Accountant Staffing 11 - 50 🤝 B2B 💸 Finance Website LinkedIn All Job Openings Executive Assistant providing customer care and logistics coordination for U.S. freight operations. Managing real-time communication, dispatch coordination, and ensuring customer satisfaction for South African clients. 🇿🇦 South Africa – Remote 💵 $700 - $1.2k / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Healthcare Inbound Customer Service Agent 🕒 Yesterday iSTA Solutions 1001 - 5000 🤝 B2B ⚕️ Healthcare Insurance ☁️ SaaS Website LinkedIn All Job Openings Inbound Customer Service Agent supporting US healthcare sector from South Africa. Handles patient inquiries and verifies insurance information while working remote. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Admin, Customer Service 🕒 3 days ago ReWorks Solutions 201 - 500 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Admin / Customer Service role providing exceptional support to clients and managing inquiries via phone, email, and chat remotely. Performing administrative duties to ensure efficient operations. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support Representative, German 🕒 May 15 Alcumus 1001 - 5000 📋 Compliance 🏢 Enterprise Website LinkedIn All Job Openings Customer Support Representative assisting contractors with onboarding and compliance for a risk management platform. Engaging through phone, email, and chat support while maintaining user satisfaction. 🇿🇦 South Africa – Remote 💰 Private Equity Round on 2022-05 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇩🇪 German Required Patient Support Specialist – USA Healthcare 🕒 May 14 iSTA Solutions 1001 - 5000 🤝 B2B ⚕️ Healthcare Insurance ☁️ SaaS Website LinkedIn All Job Openings Patient Support Specialist supporting US-based client providing mental health and wellness treatments through patient engagement and support. Responsible for adherence to care plans and compassionate patient interactions. 🇿🇦 South Africa – Remote 💵 R18k - R27k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Shopify AdminGoogle WorkspaceGmailDocsSheetsDriveKlaviyoGorgiasZendeskHelp Scout

Soft Skills

written communicationorganisational skillsattention to detailproactive communicationempathyproblem-solvingtime managementcustomer servicecoordinationfocus