Overnight Emergency Maintenance Coordinator, Bilingual

Assist World

Overnight Emergency Maintenance Coordinator addressing tenant emergency maintenance outside business hours. Ensure satisfaction and timely resolution of property issues.

Posted 5/20/2026part-timeRemote • 🇨🇴 ColombiaMid-LevelSenior💰 $600 - $900 per monthWebsite

About the role

Key responsibilities & impact

Answer incoming emergency maintenance calls from tenants
Assess and triage maintenance issues (determine urgency and next steps)
Contact and dispatch third-party emergency maintenance vendors
Clearly communicate issue details to vendors
Confirm vendor dispatch and estimated arrival times
Follow up with tenants to confirm technician arrival
Track job progress and confirm completion
Conduct post-service follow-ups with tenants (gather feedback)
Document all interactions and updates in system

Requirements

What you’ll need

Strong spoken English
Excellent phone communication and customer service skills
Ability to remain calm under pressure and handle difficult tenants
Strong problem-solving and decision-making skills
Ability to work independently during overnight hours
Experience with property management workflows (preferred)
Bilingual (English/Spanish) highly preferred
Familiarity with call handling systems (e.g., Vonage)
Familiarity with CRM or ticketing systems
Experience in property management, maintenance coordination, or call handling preferred

Benefits

Comp & perks

100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle
NO TRACKER. NO PROBLEM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

property management workflowscall handling systemsCRM systemsticketing systems

Soft Skills

spoken Englishphone communicationcustomer servicecalm under pressureproblem-solvingdecision-makingindependent workbilingual