Receptionist – Customer Support Assistant

Assist World

Remote Receptionist & Customer Support Assistant for high-end window and door retailer across US time zones. Responsible for inbound call handling and basic administrative tasks within a small team.

Posted 5/12/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSenior💰 $800 - $1,100 per monthWebsite

About the role

Key responsibilities & impact

Answer all incoming calls in a professional, friendly, and polished manner.
Use a provided decision tree and extension list to identify the caller’s needs and route calls.
Take detailed messages when the appropriate contact is unavailable and ensure timely follow-up.
Manage periods of higher call volume while maintaining a calm, courteous demeanor.
Provide basic information to callers based on FAQs, scripts, and reference documents.
Maintain a high level of customer care in all interactions, representing a premium, high-end brand.
Capture and update caller information and call details into a CRM or project management system.
Assist with simple spreadsheets and data entry.
Suggest improvements to scripts or workflows where appropriate.
Keep internal documentation accurate and up to date.

Requirements

What you’ll need

3+ years experience in a receptionist, call center, front desk, or customer service role.
Excellent spoken English with a clear, easy-to-understand accent.
Confident and professional phone presence; comfortable answering calls for most of the shift.
Strong listening skills and ability to quickly understand caller needs and follow structured logic (decision tree).
High attention to detail when taking messages, logging information, and routing calls.
Tech-savvy and quick to learn new systems, tools, and processes.
Reliable, punctual, and comfortable working US business hours.
Experience working with US-based companies is a plus.

Benefits

Comp & perks

100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle
NO TRACKER. NO PROBLEM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryCRMspreadsheetscall routingcall loggingdecision tree

Soft Skills

customer carelistening skillsattention to detailprofessional phone presencecalm demeanorcommunication skills