Customer Service Representative – After-Hours

Assist World

Customer Service Representative handling after-hours customer support for a commercial HVAC company. Managing inbound and outbound calls, scheduling service appointments efficiently.

Posted 4/22/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $1,000 - $1,450 per monthWebsite

About the role

Key responsibilities & impact

Answer inbound customer calls during after-hours operations
Make outbound calls as needed (follow-ups, confirmations, etc.)
Schedule service appointments accurately using company systems
Provide clear, professional, and courteous communication with customers
Ensure all customer interactions are properly logged and documented

Requirements

What you’ll need

Strong verbal communication skills in English (clear, professional, customer-friendly tone)
Prior experience in customer service or call handling
Ability to manage multiple calls and scheduling tasks efficiently
Comfortable working remotely and independently
Experience in HVAC, refrigeration, or similar service-based industries (preferred)
Familiarity with ServiceTitan (strongly preferred)
Bilingual (English/Spanish) is a plus, but not required

Benefits

Comp & perks

100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle
NO TRACKER. NO PROBLEM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall handlingscheduling

Soft Skills

verbal communicationprofessional communicationcourteous communicationtime managementindependence