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AssetWorks Inc

EAM Technical Support Intern

AssetWorks Inc

. Act as the first point of contact for customer support, handling phone calls, emails, and tickets with professionalism and empathy.

Posted 4/30/2026internshipFlorida, Pennsylvania • 🇺🇸 United StatesEntry LevelWebsite

Tech Stack

Tools & technologies
AzureMS SQL ServerOracleSQL

About the role

Key responsibilities & impact
  • Act as the first point of contact for customer support, handling phone calls, emails, and tickets with professionalism and empathy.
  • Learn and apply troubleshooting techniques for software, database, and system-related issues under the guidance of experienced support engineers.
  • Document, track, and follow up on customer inquiries to ensure timely and accurate resolution.
  • Participate in structured training sessions to build familiarity with our technology stack, including MS Azure, MS SQL Server, Oracle databases, and related tools.
  • Collaborate with team members to improve customer satisfaction and contribute to continuous improvement initiatives.
  • Use communication and support platforms such as Microsoft Teams, WebEx, Zendesk, email, and phone systems to engage with customers and colleagues.
  • Contribute to internal knowledge-sharing efforts by documenting solutions and insights from resolved cases.
  • Attend regular team meetings, workshops, and learning sessions to strengthen both technical and professional skills.

Requirements

What you’ll need
  • Currently enrolled in or recently graduated from a degree program in Computer Science, Information Technology, or a related field.
  • Strong interest in technology, software systems, and customer support.
  • Basic understanding of IT concepts, with a willingness to learn technologies such as MS Azure, MS SQL Server, and Oracle
  • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently.
  • Quick learner with strong analytical and problem-solving abilities.
  • Detail oriented, organized, and committed to delivering high quality support.
  • Collaborative mindset and ability to work effectively in a team-oriented environment.

Benefits

Comp & perks
  • Competitive compensation
  • Comprehensive benefits package
  • Opportunities for professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
troubleshooting techniquesIT conceptsMS AzureMS SQL ServerOracle databasesanalytical skillsproblem-solving abilities
Soft Skills
communication skillsempathydetail orientedorganizedcollaborative mindsetquick learner