AssetWorks Inc

SDET

• Design, develop, and maintain automated test frameworks and test suites for regression, functional, integration, and end-to-end testing
• Leverage Agentic AI technologies to generate, execute, and optimize test cases; analyze results; and improve defect detection and overall test efficiency
• Execute and support manual regression and functional testing of enterprise product features, including web applications, reporting, and integrations where automation is not yet available
• Develop and implement AI-assisted testing strategies to increase coverage, accelerate testing cycles, and reduce manual effort
• Perform installation, upgrade, and validation testing of product packages across supported environments
• Collaborate with engineering teams during planning, story grooming, and design discussions to ensure testability and quality are built into solutions from the outset
• Review and interpret product and business requirements to define comprehensive test scenarios and acceptance criteria
• Create, maintain, and continuously improve test plans, test cases, and automation assets
• Execute tests, record results, and clearly communicate test status and risks to stakeholders
• Generate detailed defect reports, track issues in the defect management system, and partner with development teams to support timely resolution
• Continuously evaluate and improve test coverage, automation effectiveness, and quality metrics
• Advocate for and drive best practices in QA, test automation, and AI-driven testing across the team
• Lead and influence the evolution of the team’s testing and automation strategy, with a focus on scalability, efficiency, and innovation

QA Automation Engineer

Full-stack Engineer

• Develop and maintain full stack features within the AssetWorks GPS platform using .NET 8 on the backend and Angular 20 on the frontend.
• Build and improve functionality across APIs, services, data access, and user-facing components.
• Contribute to product capabilities such as driver behavior insights, fleet analytics, intelligent alerting, and operational recommendations.
• Collaborate with product management, QA, senior developers, professional services, and customer care to clarify requirements and deliver maintainable solutions.
• Participate in code reviews, troubleshoot issues, and contribute to team standards, patterns, and documentation.
• Stay current with practical developments in Angular, .NET, testing, AI tooling, and modern software engineering practices.

Intermediate Software Developer

QA Engineer

• Writing, executing, and maintaining automated tests for product suites
• Responsible for verifying fixes, validating and documenting completion of testing and development
• Designing, implementing and debugging test cases and scripts
• Performing manual testing to learn the application
• Responsible for design, development, execution, and maintenance of automated test scripts
• Generate detailed defect reports
• Write and execute manual regression and functional test cases
• Publish regular reports that measure efficiencies and ROI of automation
• Collaborate with other QA automation and manual engineers to plan and run tests
• Participate in developing and maintaining automation team standards
• Ensure compliance with processes and standards

Manager

• Own and ensure end-to-end delivery of SaaS services aligned with contractual SLAs and performance commitments
• Define, track, and report on key service KPIs (availability, response times, resolution times, customer impact)
• Act as the accountable leader for overall service health across all environments
• Lead high-severity (P1/P2) incidents as the primary escalation point and incident commander
• Drive the full incident lifecycle, including detection, triage, escalation, mitigation, and resolution
• Coordinate cross-functional teams to minimize service disruption and accelerate restoration
• Ensure incident response processes, SLAs, and communication standards are consistently met
• Serve as the primary operational liaison between customers, Customer Success, and internal teams
• Provide clear, timely, and transparent communication during incidents, maintenance, and service changes
• Translate technical issues into business-friendly messaging for customers and executive stakeholders
• Build trust with customers through proactive communication and accountability
• Oversee monitoring and operational management of all production and non-production environments
• Ensure proactive identification of performance risks and service degradation
• Validate operational readiness for releases, upgrades, and infrastructure changes
• Act as the central coordination point between Platform Engineering, DevOps, DBA, Support, and Implementation teams
• Align priorities and manage dependencies across internal stakeholders
• Remove operational blockers and ensure effective execution of service-related activities
• Lead post-incident reviews (RCA) to identify root causes and drive corrective actions
• Analyze incident trends and operational metrics to identify systemic improvements
• Partner with platform and engineering teams to enhance reliability, scalability, and performance
• Improve processes related to monitoring, alerting, incident response, and service delivery
• Ensure adherence to security, compliance, and audit requirements (e.g., SOC, ISO)
• Maintain service documentation, operational procedures, and audit readiness
• Identify and mitigate operational risks impacting service delivery
• Own and oversee the effective use of service management, incident response, and collaboration tools that support SaaS operations
• Ensure tools such as PagerDuty, ManageEngine, Jira, and Confluence are configured, optimized, and consistently utilized across the team
• Establish standards and best practices for incident tracking, escalation management, documentation, and knowledge sharing
• Drive improvements in alerting, ticketing workflows, and reporting dashboards to increase operational efficiency and visibility
• Partner with platform and engineering teams to integrate monitoring, observability, and automation capabilities across tools
• Ensure accurate and timely documentation of incidents, changes, and operational procedures within knowledge management platforms
• Recruit, lead, and mentor a team responsible for service monitoring, incident coordination, and customer communication
• Establish clear roles and operational expectations within the team
• Foster a culture of accountability, continuous improvement, and customer-first thinking
• Develop team capabilities in incident management, service operations, and communication
• Provide regular reporting on service performance, incidents, and customer impact
• Deliver executive-level updates during major incidents and service disruptions
• Support customer QBRs with operational insights and improvement plans

Manager, Hosting Service Delivery

Support Engineer

• Qualify, troubleshoot, investigate, and respond to customer support tickets
• Maintain rapport and a high level of customer satisfaction
• Manage tasks and tickets according to priority and keep the customer updated along the process
• Resolve clients' application questions or problems in the areas of database, system configurations/setup, product functionality and business enhancements
• Leverage various platforms to communicate with customers and employees including Teams, WebEx, Phone, email, and Zendesk
• Provide installation/configuration support of third-party applications including IIS, MSSQL, Oracle, ElasticSearch, and Crystal.
• Provide installation/configuration support of AssetWorks software applications in-house and in customer environments
• Provide initial support for database inquiries
• Analyze Log Files from AssetWorks software as well as third-party tools and utilities
• Create development tickets when issues or improvements are identified
• Create knowledge base entries for customers and internal staff and internal AI tools
• Escalate tickets as necessary to next level support or development
• Involvement in any additional follow up testing and troubleshooting
• Perform after-hours support on a rotating and scheduled basis
• Perform training to internal staff as needed
• Troubleshoot high level network issues
• Provide recommendations for which support tickets should be targeted for each major release
• Leverage AI for troubleshooting

QA Automation Engineer

Intermediate Software Developer

QA Engineer

Manager, Hosting Service Delivery

Technical Support Representative