AssetWorks Inc

QA Engineer

• Develop, maintain and execute automated front-end and/or API test scripts
• Research, test, and analyze different software components within the FleetFocus suite of software applications
• Use version control system (Git) to check automated tests into CI/CD pipeline to continuously run automated testing
• Work closely with development and QA team members to achieve release goals
• Perform other duties as may be assigned by the QA Manager, including some manual testing

QA Automation Intern

Artificial Intelligence

• Design and implement full-stack features using Angular (frontend) and C#/.NET (backend)
• Leverage AI coding assistants daily to accelerate development, debugging, and documentation
• Collaborate with product managers to translate requirements into technical specifications
• Mentor junior developers on both technical skills and effective AI-assisted workflows
• Participate in code reviews with attention to AI-generated code quality and correctness
• Contribute to architectural decisions and technical standards

Senior AI-First Engineer

Customer Support

• Serve as a primary point of contact for customer support inquiries via ticketing systems, email, phone and other support channels
• Deliver an exceptional, customer-first support experience rooted in empathy, clarity, and common sense
• Troubleshoot and resolve issues within a complex software environment
• Gather, organize, and communicate relevant technical details to development teams when escalation is needed
• Act as a translator between customers and technical teams to ensure clarity, context, and continuity
• Determine when issues can be resolved through support versus when escalation to engineering or development is required
• Document issues, resolutions, and learnings clearly in internal systems and knowledge bases
• Collaborate closely with a small support team and cross-functional partners to ensure smooth issue resolution
• Use AI-powered tools responsibly to improve efficiency while maintaining human judgment and nuance

Customer Support Specialist

Support Engineer

• Perform application installations, upgrades, and configuration across Customer test and production environments.
• Execute deployment activities using Azure DevOps release pipelines.
• Follow change management processes to ensure safe and reliable releases.
• Validate deployments and coordinate with the cross-functional teams.
• Monitor and manage CI/CD pipelines to ensure successful releases.
• Troubleshoot deployment failures and environment-related issues.
• Provide L2/L3 technical support for hosted applications and infrastructure.
• Participate in on-call rotations for incident response and resolution.
• Document known issues, resolutions, and best practices.

QA Automation Intern

Senior AI-First Engineer

Customer Support Specialist

Technical Support Engineer – Hosting Operations