AssetIntel

Customer Support

• Become highly familiar with AssetIntel applications and workflows to support effective troubleshooting, issue documentation, and escalation
• Assist with investigation and resolution of customer support tickets under guidance from U.S.-based team members
• Contact users as needed to gather and document issue details, including clear steps to reproduce and supporting evidence, to support investigation and escalation by the U.S.-based team
• Check new tickets against known issues and documented resolutions to reduce duplicate investigation
• Escalate complex or domain-specific issues to U.S. support leads, track ticket status, and follow up to ensure timely resolution
• Provide timely responses to customer inquiries during U.S. business hours
• Assist in maintaining internal documentation and knowledge base articles
• Document common issues, investigation steps, and resolutions for internal use
• Support process improvements by identifying repeat issues and patterns

Customer Support Specialist

Frontend Engineer

• Tackle complex challenges daily.
• Design and develop excellent user experiences using React.
• Collaborate with other engineers to ensure our codebase is scalable, maintainable, and easily readable.
• Learn to balance technical debt management with business requirements.
• Break down complex problems into smaller, modular solutions.

Customer Support Specialist

React Developer