Client Services Specialist

Asset Living

Client Services Specialist onboarding and offboarding properties within Asset Living's portfolio. Ensuring seamless transitions and collaboration with various stakeholders for client satisfaction.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain strong relationships with clients by understanding their needs and ensuring a high level of customer satisfaction.
Act as the main point of contact for client inquiries, concerns, and escalations.
Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our products/services.
Provide training sessions to clients on our platform, features, and best practices.
Investigate and resolve client issues in a timely and effective manner.
Collaborate with cross-functional teams to address and resolve complex client challenges.
Develop and maintain a deep understanding of our products and services to effectively communicate features and benefits to clients.
Stay informed about industry trends and updates to provide clients with relevant information.
Gather client feedback and insights to identify opportunities for improvement and enhance overall client experience.
Regularly communicate client feedback to internal teams for continuous product/service enhancement.
Maintain accurate client records and documentation.
Generate and analyze reports to track key performance indicators and provide insights to management.

Requirements

What you’ll need

Bachelor's degree or equivalent work experience.
Proven experience in client services or a related customer-facing role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work collaboratively in a team environment.
Proficient in using CRM software and Microsoft Office Suite.

Benefits

Comp & perks

This position does not require travel.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM softwareMicrosoft Office Suitereport generationdata analysis

Soft Skills

communication skillsinterpersonal skillsproblem-solvingattention to detailcollaborationcustomer satisfaction

Certifications

Bachelor's degree