Customer Success Manager

AssessFirst 🦄

Customer Success Manager responsible for client onboarding, retention and value creation at AssessFirst. Working in a fully remote team based in Europe focusing on user success and growth.

Posted 5/23/2026full-timeRemote • 🇫🇷 FranceJuniorMid-Level💰 €60,000 - €75,000 per yearWebsite

About the role

Key responsibilities & impact

As a Customer Success Manager, your mission is to secure renewals by ensuring sustainable product adoption and measurable business value creation.
You own the customer journey, from onboarding through renewal.
You are responsible for account health, value realization, and renewal readiness.
Onboarding & initial adoption: Lead customer onboarding, leveraging product-led self-serve resources.

Requirements

What you’ll need

Minimum 2 years of experience in Customer Success, Account Management, or another client-facing role in B2B SaaS, and/or significant experience in recruitment and HR projects (agency, IT services company/ESN, etc.).
Strong ability to structure onboarding and design long-term customer journeys (cadence, processes, playbooks).
Very comfortable with usage data and customer health KPIs (health score, engagement, risk signals).
Excellent stakeholder management and communication skills (clients + internal Sales/CS/Product teams).
Professional working proficiency in English is essential (international team).

Benefits

Comp & perks

Meal vouchers: Swile card worth €10 per working day.
Health insurance: coverage provided by Alan.
Savings & profit-sharing: employee savings and profit-sharing scheme.
Well-being: contribution toward your sports activities, gift vouchers, and an employee benefits platform.
Coworking: access to shared workspaces up to 6 times per month with Worklib.
Team life: a strong culture and three company retreats per year to bring the team together.
Parenthood: partnership with Choisir ma Crèche to help you find childcare across France.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B SaaScustomer health KPIsonboardingcustomer journey designdata analysisvalue realizationrenewal readinessstakeholder managementcommunication

Soft Skills

client-facingorganizationalinterpersonalleadershipproblem-solving