Customer Success Account Manager – CSAM

Assertive Yield B.V.

Customer Success Account Manager at Assertive Yield supporting digital publishers' revenue growth. Managing client relationships, training, and strategic consulting for real-time ad optimization.

Posted 6/5/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

You'll be the primary point of contact for our customers, ensuring a smooth onboarding experience, driving adoption, and helping them realize continuous value
Guide new publisher partners through a smooth, structured onboarding experience
Provide tailored training and documentation to set clients up for success from day one
Manage a portfolio of enterprise-level global publisher partnerships, serving as a trusted advisor and strategic consultant
Own day-to-day communication with assigned accounts and monitor customer health proactively
Stay close to your partners' performance data to surface insights, flag risks, and drive action
Deliver regular check-ins and QBRs that clearly demonstrate value and progress
Proactively identify opportunities to optimize publisher relationships, grow revenue, and strengthen Assertive Yield’s customer partnerships
Drive Assertive Yield initiatives through a consultative, solutions-oriented approach
Collaborate with Sales on upsell opportunities and ensure timely, successful renewals
Act as the voice of the customer internally, surfacing trends and feedback that matter
Work closely with the Product team to inform the roadmap and shape solutions that deliver lasting value to our publisher partners

Requirements

What you’ll need

2+ years in a customer success or account management role (digital media and SaaS preferred)
A strong understanding of the programmatic advertising landscape, particularly from a publisher perspective
Strong business acumen with the ability to develop and articulate long-term strategic visions for partners
A proven track record of building relationships and managing high-impact partnerships
Demonstrated success in business development and identifying new growth opportunities
Proficiency in Google Ad Manager with a focus on monitoring performance and extracting detailed reports
Mid-level Excel proficiency (comfortable with VLOOKUPs, pivot tables, and data manipulation)
Excellent written and verbal communication skills in English, with a sharp eye for detail

Benefits

Comp & perks

Fully Remote
Flexible Hours
Career Growth
Customer Relationships
High-Impact Role in a Growing Company

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementprogrammatic advertisingbusiness developmentGoogle Ad ManagerExceldata manipulationreportingstrategic consultingperformance monitoring

Soft Skills

communicationrelationship buildingbusiness acumenconsultative approachproblem-solvingattention to detailcollaborationproactive mindsetcustomer advocacytraining