Salesforce Analyst – Mid-level/Senior

Assertiva

Salesforce Analyst responsible for platform management and improvements in a tech-driven company. Collaborating with various teams to enhance data-driven decision making and user support.

Posted 7/2/2026full-timeCampinas • 🇧🇷 BrazilSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Administer and configure the Salesforce platform, ensuring stability, organization and adherence to company processes.
Develop continuous improvements to flows, page layouts, objects, automations and business rules within the CRM.
Gather requirements from the Commercial, Customer Success, Marketing and Operations teams, translating needs into platform solutions.
Create and maintain dashboards, reports and management metrics to support decision-making.
Support integration projects between Salesforce and other systems used by the company.
Ensure the quality, integrity and standardization of data stored in the CRM.
Provide training and user support, promoting best practices for platform use.
Identify opportunities to automate processes to increase productivity and operational efficiency.
Monitor Salesforce platform updates, evaluating new features that may generate business value.
Work collaboratively with Technology, Revenue Operations and Commercial teams on the continuous evolution of the Salesforce ecosystem.

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Information Systems, Computer Engineering, Computer Science, Business Administration or related fields.
Experience administering and supporting the Salesforce platform.
Knowledge of configuring objects, fields, page layouts, profiles, permission sets and validation rules.
Experience building Flows (Salesforce Flow), automations and processes.
Knowledge of creating dashboards, reports and management metrics.
Experience eliciting requirements from business areas.
Experience providing functional user support and driving continuous platform improvements.
Knowledge of CRM and commercial processes.
Salesforce Administrator certification (preferred).
Experience with Sales Cloud, Service Cloud or Experience Cloud (preferred).
Knowledge of Revenue Operations (RevOps) (preferred).
Experience in technology, SaaS or DataTech companies (preferred).
Knowledge of BI tools, automation and artificial intelligence applied to commercial processes (preferred).

Benefits

Comp & perks

Health and Dental insurance
Life insurance
TotalPass (gym access)
Pet health insurance
Mental health and nutritional support
Alura platform access and education discounts
Flash benefits card
Home office allowance
Day off on your birthday
Time bank
Childcare assistance for children up to 6 years old
Extended maternity and paternity leave
Financial assistance for dependents with disabilities
Allya (Benefits club)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce ConfigurationObject and Field ManagementAutomation ProcessesData Quality AssuranceBusiness Process Improvement

Soft Skills

CollaborationCommunicationProblem-Solving

Certifications

Salesforce Administrator Certification