AssemblyAI

Senior Technical Account Manager

AssemblyAI

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $150,000 - $220,000 per year

Job Level

Senior

Tech Stack

PythonReactSQLSwitching

About the role

  • Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI.
  • Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps.
  • Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support.
  • Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities.
  • Drive growth in customer usage of the API across varying product offerings and end customer use cases.
  • Build strong connections with our customers to ensure their long-term success with our platform.
  • Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.

Requirements

  • 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant.
  • Preferred experience working with SQL, Python, React, and web development frameworks.
  • Familiarity with AI/ML tools is a strong plus.
  • Passion for AI technology and a strong desire to apply it to real-world customer challenges.
  • Ability to proactively identify opportunities for voice AI integration and create detailed execution plans.
  • Are willing to wear many hats (software engineer, product manager, account manager, and support), passionate about unblocking issues for customers, and excited about problem-solving.
  • Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership.
Benefits
  • Health insurance
  • Retirement plans
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLPythonReactweb development frameworksvoice AIAI/ML tools
Soft skills
customer advocacyproblem-solvingcommunicationproject managementproactive identification of opportunitiesrelationship buildinghigh energycontext switchingmulti-project management