Assembly Health

Medical Billing Call Center Representative

Assembly Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $17 - $20 per hour

About the role

  • Greet our patients in a friendly and positive manner.
  • Discuss and answer customer questions with a goal of one call resolution.
  • Updating confidential information and insurance billing
  • Process credit card payments.
  • Manage tasks within our internal work queues updating information as necessary.
  • Respond to website patient inquiries via phone call to discuss concerns and provide resolution.
  • Work with collection agencies to update and provide accurate information.
  • Respond to Attorney requests for balances and correspondence as well as update and bill insurance.
  • Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns.

Requirements

  • Proven experience answering high volume calls in a call center or other customer support role is preferred—previous healthcare experience is a big plus
  • Excellent communication skills and professional demeanor
  • The ability to work under tight deadlines
  • Strong written and verbal communication skills with customer service focused aptitude
  • Detail-oriented individuals who are team players highly self-motivated
  • Ability to function well in a fast-paced and at times stressful environment
  • Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.
Benefits
  • Competitive Benefit Packages available
  • Paid Holidays
  • Paid Time Off to enjoy your time away from the office.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
insurance billingcredit card processingworkflow managementdata entrycustomer supportcall handlingpayment postingconfidential information managementproblem resolutionself-pay account management
Soft Skills
communication skillsprofessional demeanordetail-orientedteam playerself-motivatedability to work under tight deadlinescustomer service aptitudeability to function in a fast-paced environmentstress managementinterpersonal skills