Medical Billing Call Center Representative

Assembly Health

. Greet our patients in a friendly and positive manner.

Posted 4/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $20 per hourWebsite

About the role

Key responsibilities & impact

Greet our patients in a friendly and positive manner.
Discuss and answer customer questions with a goal of one call resolution.
Updating confidential information and insurance billing
Process credit card payments.
Manage tasks within our internal work queues updating information as necessary.
Respond to website patient inquiries via phone call to discuss concerns and provide resolution.
Work with collection agencies to update and provide accurate information.
Respond to Attorney requests for balances and correspondence as well as update and bill insurance.
Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns.

Requirements

What you’ll need

Proven experience answering high volume calls in a call center or other customer support role is preferred—previous healthcare experience is a big plus
Excellent communication skills and professional demeanor
The ability to work under tight deadlines
Strong written and verbal communication skills with customer service focused aptitude
Detail-oriented individuals who are team players highly self-motivated
Ability to function well in a fast-paced and at times stressful environment
Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.

Benefits

Comp & perks

Competitive Benefit Packages available
Paid Holidays
Paid Time Off to enjoy your time away from the office.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

insurance billingcredit card processingworkflow managementdata entrycustomer supportcall handlingpayment postingconfidential information managementproblem resolutionself-pay account management

Soft Skills

communication skillsprofessional demeanordetail-orientedteam playerself-motivatedability to work under tight deadlinescustomer service aptitudeability to function in a fast-paced environmentstress managementinterpersonal skills