Assembly Health

Director of RCM Account Management

Assembly Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $90,000 - $110,000 per year

Job Level

Lead

About the role

  • Lead, mentor, and develop a high-performing team of RCM Account Managers, fostering a client-focused culture of collaboration, accountability, and continuous improvement.
  • Partner with the VP and General Manager of Physician RCM on staffing evaluations, talent development, and succession planning.
  • Supervise cross-functional onshore and offshore teams responsible for all aspects of the revenue cycle, ensuring alignment and excellence across operations, analytics, billing, coding, and compliance functions.
  • Serve as the executive liaison for C-suite and board-level stakeholders across top-tier accounts, ensuring expectations are exceeded through proactive engagement and strategic guidance.
  • Lead strategic business review meetings and planning sessions for high-value clients in partnership with account managers and internal leadership.
  • Collaborate directly with clients to optimize workflows, identify improvement opportunities, and ensure seamless delivery of services aligned with their evolving needs.
  • Develop and maintain KPIs, performance metrics, and reporting structures to track service delivery, client satisfaction, and team performance.
  • Analyze performance trends, financial data, and client feedback to inform strategic decisions and drive continuous improvement.
  • Monitor staff performance trends, provide coaching, and implement quality assurance initiatives to maintain best-in-class service standards.
  • Drive account growth and retention by identifying opportunities for new services or expanded partnerships.
  • Support contract renewals, pricing discussions, and proposal development for strategic accounts.
  • Proactively address risk areas and implement retention strategies for at-risk clients.
  • Maintain strong internal communication across departments to ensure alignment and promote knowledge sharing.
  • Collaborate with Nextech leadership to report on KPIs, recommend system enhancements, and address challenges or successes within the program.
  • Ensure compliance with all applicable government regulations and industry standards.
  • Lead or participate in special projects and perform additional duties as needed to support evolving business priorities.

Requirements

  • Bachelor’s degree in business, Healthcare Administration, or equivalent years of experience.
  • 8+ years of progressive experience in revenue cycle management or healthcare operations.
  • 5+ years in a leadership role, managing client-facing account management teams.
  • Proven track record of managing enterprise-level clients, including direct engagement with C-suite and board executives.
  • Demonstrated success in driving client satisfaction, retention, and growth through strategic account oversight
  • Deep knowledge of end-to-end RCM processes (coding, billing, AR, collections, denials, etc.).
  • Experience with RCM platforms (Nextech P+ and Nexcloud preferred), automation tools, and a strong technical aptitude.
  • Strategic thinker with strong analytical and problem-solving capabilities.
  • Exceptional communication, relationship management, and organizational skills with a client first mindset.
  • Adaptable to change and willingness to learn different processes—we are Assemblers, after all!
  • Ability to perform effectively in a fast-paced and dynamic environment.
  • Prolonged periods of sitting at a desk and working on a computer; ability to occasionally lift or carry up to 10 pounds.
Benefits
  • Comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
revenue cycle managementcodingbillingaccounts receivablecollectionsdenialsperformance metricsstrategic account oversightclient satisfactionhealthcare operations
Soft Skills
leadershipcommunicationrelationship managementorganizational skillsanalytical skillsproblem-solvingadaptabilityclient-focused mindsetcoachingcollaboration