Medical Billing Call Center Team Lead
Assembly Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $21 - $23 per hour
Job Level
About the role
- Answer patient calls/questions
- Updating and billing insurance
- Take Credit card payments
- Trying to resolve any concerns/issues on patient accounts
- Work with collection agencies for requests to remove from collections
- Respond to Attorney requests for balances and correspondence as well as update and bill insurance
- Primary escalation from our Call Center staff
- Answering escalated phone calls from our Call Center offshore team
- Assist in educating the offshore call center staff
- Update patient demographics
- Other tasks and projects as determined by your manager
Requirements
- NextGen experience a plus
- Medical Billing background
- Excellent communication skills and professional demeanor
- The ability to work under tight deadlines
- Strong written and verbal communication skills with customer service focused aptitude
- Detail-oriented individuals who are team players highly self-motivated
- Teamwork and collaboration skills
- Time management and organization skills
- Integrity to maintain confidentiality when working with sensitive business data
- Ability to function well in a fast-paced and at times stressful environment
- Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.
Benefits
- Competitive Benefit Packages available
- Paid Holidays
- Paid Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Medical BillingInsurance BillingPatient Account Management
Soft Skills
Excellent Communication SkillsProfessional DemeanorDetail-orientedTeamworkCollaboration SkillsTime ManagementOrganization SkillsIntegrityCustomer Service FocusedAbility to Work Under Tight Deadlines