Build foundational evaluation infrastructure: Develop comprehensive evaluation systems from the ground up, including golden dataset creation, automated benchmarking, and model comparison tools.
Automate knowledge generation: Design and implement systems that automatically create synthetic guides, documentation, and metadata to improve agent knowledge bases.
Optimize AI agent accuracy: Enhance our retrieval systems, implement advanced prompt optimization techniques, and build tools that continuously improve agent responses through automated evaluation and refinement.
Develop intelligence infrastructure: Architect systems that enable rapid model upgrades, A/B testing of different AI approaches, and scalable evaluation pipelines that support enterprise deployment.
Drive volume automation: Focus on maximizing automated resolutions across voice, chat, and email by building the intelligence systems that make it possible.
Requirements
Have 5+ years of experience in software engineering as an individual contributor
Have experience with AI evaluation systems, data pipelines, or AI model optimization
Are passionate about building systems that measure and improve AI performance
Have worked with retrieval systems, knowledge bases, or information extraction
Enjoy building tools and infrastructure that enable other engineers and AI systems to perform better
Are highly ambitious and driven, setting high goals for yourself and others
Put customers first, focusing on solving real problems that impact support quality
Enjoy fast-paced environments and can quickly adjust when new insights emerge
Have a bit of a maverick streak that helps you come up with creative solutions
Have made a noticeable impact on small teams and have solid experience in startups or smaller companies
Stay humble and open to feedback, value teamwork, and are always ready to learn and grow
Benefits
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.