Implementation Specialist

• Lead the technical implementation process and drive customer relationships during onboarding for mid-market and enterprise customers
• Shape implementation processes as an early member of the Solutions Team, from customer project management to technical setup
• Drive revenue conversion, retention, and customer satisfaction through successful implementations
• Explore and document product functionality across the web application and API to build product expertise
• Develop and refine implementation best practices based on product expertise
• Improve internal efficiencies and the overall customer experience during implementation
• Work cross-functionally with Sales and Customer Success to get customers live
• Act as a liaison between customers and the product organization to drive the product roadmap and feature development
• Set the tone for customer engagement to help customers see more value

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