Technical Product Support Specialist
ASSA ABLOY Opening Solutions
full-time
Posted on:
Location Type: Office
Location: Berlin • Connecticut • United States
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Tech Stack
About the role
- Provide technical information and support to both internal and external customers, end users & field sales
- Responsible for answering product support calls, chats and emails for Corbin Russwin, ACCENTRA, and Arrow products
- Act as the liaison of product information from the field to the Profit Center Managers and production personnel
- Responsible for providing feedback to sales and customer base as a result of problem solving
- Perform root cause analysis of returned product and assist with corrective actions
- Review Special Product Application Requests for accuracy and completeness
- Review new and existing product literature & recommend changes to ensure accuracy
- Support production with assembly, quality, application, and engineering issues
- Provide training on the floor and perform quality checks
Requirements
- Strong analytic and logical problem-solving skills with a demonstrated attention to detail
- Hands on Mechanical aptitude with Installation experience
- Requires strong listening and interpersonal skills with the ability to effectively work and communicate with internal and external customers
- Excellent verbal and written communication skills
- Proficient in Microsoft Outlook, Word, and Excel
- Ability to manage projects and recognize improvements needed by customers
- Will require the ability to tackle problems and take independent action, seek out answers, act on opportunities, and generate new ideas
- Ability to work on complex assignments where considerable judgment and initiative are required in resolving problems and making recommendations with a customer focus
- Limited travel for field troubleshooting, repairs and replacements
- Ability to lift up to 50lbs on occasion
- Bachelors or Associates Degree in a technical field preferred, but not required with relevant job experience.
Benefits
- Competitive Salary
- Paid Vacation, Sick Time, and paid Company Holidays
- Medical, Dental, Vision, 401(k), Short and Long-term Disability, Life and AD&D Insurance
- Tuition Reimbursement, Learning and Career Development opportunities
- Flexible Spending
- Employee Assistance Program
- Discount portal
- Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
root cause analysismechanical aptitudeinstallation experiencequality checksproject management
Soft Skills
analytical skillsproblem-solving skillsattention to detaillistening skillsinterpersonal skillsverbal communicationwritten communicationinitiativecustomer focus