ASSA ABLOY Opening Solutions

IT Operations Engineer

ASSA ABLOY Opening Solutions

full-time

Posted on:

Location Type: Office

Location: Carrollton • Texas • United States

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Tech Stack

iOS

About the role

  • Manage incoming Help Desk requests from multiple facilities for onsite or remote desktop support services.
  • Manage and implement small to medium desktop related projects.
  • Support desktop, mobile, and scanner devices as well as current software versions including computers, printers, office phones, cell phones, remote access, Windows operating system, iOS, Microsoft Office, Adobe, Teams, etc.
  • Receive and install new desktop hardware.
  • Remove and dispose of old desktop hardware.
  • Develop specs for standard hardware (i.e., desktop and notebook computers).
  • Complete, track, and report software installations.
  • Coordinate new employee setup and employee departures.
  • Manage desktop computer assets and user accounts in Active Directory.
  • Organize and maintain inventory of desktop software and hardware.
  • Evaluate and test software upgrades and report any projected impact to business.
  • Activate and maintain user fobs for building access.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 3-5 years of working on a Help Desk or a Desktop Support team.
  • Experience administering systems and network in a corporate or manufacturing environment preferred.
  • Experience providing support to multiple facilities as well as home/remote users preferred.
  • Proven technical experience in hardware and software rollouts.
Benefits
  • Competitive salary
  • Health insurance
  • Professional development opportunities
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
desktop supporthardware installationsoftware installationActive DirectoryWindows operating systemiOSMicrosoft OfficeAdoberemote accessinventory management
Soft Skills
project managementcommunicationorganizationproblem-solvingcustomer service
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in Computer Science