Product Support Engineer
ASSA ABLOY Opening Solutions
full-time
Posted on:
Location Type: Office
Location: Plano • Texas • United States
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About the role
- Install, troubleshoot, support, and improve turnstile and access control products
- Act as a key escalation point for technical problems
- Analyze failures, logs, and test data to determine root causes
- Collaborate with Product Engineering to support product improvements
- Create and maintain technical documentation
- Participate in quality improvement initiatives
Requirements
- Minimum 4 years of experience in a product support, field support, or product engineering role
- Degree in Engineering, Computer Science, or equivalent experience
- Strong analytical and problem-solving skills
- Strong verbal and written communication skills
- Experience supporting electromechanical products such as turnstiles, access control systems, gates, or kiosks
- Familiarity with access control, security hardware, RFID credentials, or related systems preferred
- Willingness to travel occasionally for site support and testing
Benefits
- Health insurance
- 401(k) retirement plan
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingtechnical supportfailure analysisdata analysistechnical documentationquality improvementelectromechanical productsaccess control systemsRFID credentials
Soft Skills
analytical skillsproblem-solving skillsverbal communicationwritten communication
Certifications
Degree in EngineeringDegree in Computer Science