Inside Sales Representative
ASSA ABLOY Opening Solutions
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
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About the role
- Quoting and selling annual hardware and software maintenance service contract renewals prior to expiration of existing service contracts using Salesforce CRM and quoting module.
- Quoting and selling managed services offered to identified end user customers.
- Managing subscription-based software renewals.
- Meeting or exceeding annual sales quota and objectives.
- Accurately configuring and pricing quotes for each customer based on type of sale and/or customer.
- Finding areas for upselling, consolidation or sales opportunities for equipment upgrades.
- Following up through emails and phone calls on quotes with no customer response.
- Performing discovery on existing customers who have systems not under current maintenance.
- Working with Technical Support and Sales to support customer needs and improve sales.
- Demonstrating knowledge of company products and technical support processes and educating customers on business practices and associated contractual specifics.
- Performing independent research and fact finding using internal systems to determine what products were sold to customers to properly configure maintenance renewal quotations.
- Consolidating and co-terminate maintenance renewal contracts to provide customers with simple and accurate renewal quotations.
- Maintaining account team relationships and transferring leads as appropriate.
- Working on ad hoc assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
- Increase renewal sales for assigned end user accounts.
- Interacting extensively with internal departments including technical support, order management, and finance.
- Serving as a key contact for customers.
Requirements
- A high level of organization and administrative professionalism and a high degree of attention to detail is required to be able to perform this role at the required level.
- Sales experience, especially in a technology sales environment is valuable.
- Strong skills in Salesforce CRM.
Benefits
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
salesquotingpricingupsellingcustomer discoverycontract managementrenewal salesaccount management
Soft Skills
organizationattention to detailcommunicationjudgmentrelationship management