ASSA ABLOY Opening Solutions

Regional Operations Director

ASSA ABLOY Opening Solutions

full-time

Posted on:

Location Type: Office

Location: Irving • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

About the role

  • Provide strategic leadership and operational direction across the Western Region
  • Lead Field Service Managers and cross-functional teams to ensure alignment with company goals and customer expectations.
  • Own and manage the West Region budgets, OPEX, and revenue targets; ensure financial performance meets or exceeds expectations.
  • Drive operational excellence and continuous improvement across service delivery, project execution, and customer engagement.
  • Partner with the Projects Team to ensure timely and successful execution of all regional projects.
  • Champion customer value by ensuring exceptional service delivery and proactively identifying opportunities to improve solutions for existing customers.
  • Monitor and improve KPIs across all regions, including revenue, productivity, profitability, and customer satisfaction.
  • Ensure consistent infrastructure, tools, processes, and training are available to West Region teams to support scalable operations.
  • Develop and implement quality standards and operational procedures to enhance service and project outcomes.
  • Forecast revenue, costs, and resource needs across all states within the region; report performance to executive leadership.
  • Promote service contract growth and profitability in collaboration with FSM and Central Support.
  • Ensure compliance with service commitments, inventory management, and asset accountability.
  • Provide regular performance feedback and development planning for direct reports and ensure cascading feedback throughout the organization.
  • Lead bi-annual performance reviews and talent development initiatives.
  • Continuously assess and optimize team structure to support growth and operational efficiency.
  • Serve as a key escalation point for customer issues and ensure resolution aligns with company standards.
  • Represent the company in customer meetings and industry engagements to reinforce SKIDATA’s position as a trusted partner.

Requirements

  • Minimum 7–10 years of progressive leadership experience in operations, preferably within SKIDATA or a related industry.
  • Proven track record of managing multi-state teams and delivering results across diverse markets.
  • Strong financial acumen with experience in P&L ownership, budgeting, and strategic planning.
  • Ability to lead through influence in a matrixed organization and collaborate effectively with global counterparts.
  • Demonstrated success in driving operational improvements and customer satisfaction.
  • Excellent communication, leadership, and change management skills.
  • University degree in Business, Technology, Supply Chain, or related field. MBA or advanced business qualification preferred. Lean / Six Sigma certification a plus.
  • Valid Driver's License in state of residence.
  • Fluent English required; Spanish or German a plus.
  • Domestic travel up to 40%, including visits to all covered regions.
Benefits
  • health insurance
  • 401(k) matching
  • flexible work hours
  • paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
P&L ownershipbudgetingstrategic planningoperational improvementsKPI monitoringquality standards developmentresource forecastinginventory managementasset accountabilityproject execution
Soft Skills
leadershipcommunicationchange managementcollaborationinfluencecustomer engagementperformance feedbacktalent developmentoperational efficiencyproblem resolution
Certifications
Lean certificationSix Sigma certificationMBAadvanced business qualificationvalid driver's license