Technical Support Specialist
ASSA ABLOY Opening Solutions
full-time
Posted on:
Location Type: Office
Location: Villebon Sur Yvette • 🇫🇷 France
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Analyze and identify technical issues
- Inform customers of identified technical issues and of changes or repairs required
- On-site commissioning and training for electronic and digital key solutions
- Provide customer training through our Alcea Academy
- Assist users in operating a product or piece of equipment
- Manage incoming requests via multiple channels (phone, email, ticketing system, etc.)
- Propose improvements to help achieve operational excellence
- Use ticketing management software (create, manage, track)
- Use document management software
Requirements
- Two-year post-secondary degree (Bac+2) in electrotechnics or equivalent
- Ideally 5 to 10 years of experience working with locking devices/systems
- Knowledge of electronic locking solutions (KEL, Bigsur EVO, APERIO)
- Good IT knowledge (SQL, Windows Server)
- Familiarity with organizational charts is a plus
- Good spoken English
- Strong written communication skills in French and English
- Ability to manage cases through to resolution
Benefits
- No information provided regarding benefits or compensation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
electrotechnicslocking deviceselectronic locking solutionsSQLWindows Server
Soft skills
strong written communicationspoken Englishcustomer trainingcase managementoperational excellence
Certifications
two-year post-secondary degree