Market Consultant, Ins and Sub-Advisory
Softcard (acquired by Google)
Technical Consultant
ASSA ABLOY Opening Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $84,000 - $110,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Serving as the primary contact for integration support, focusing on PACS cloud products and mobile access solutions.
- Providing timely and effective resolutions for complex technical issues related to HID’s cloud-based access control systems.
- Ensuring a seamless experience for developers during learning, integration, launch, and post-launch phases.
- Leading technical support for integrating mobile access and cloud-based solutions within the physical access control ecosystem.
- Collaborating closely with developers to ensure successful integrations and troubleshoot any API/SDK issues.
- Managing change processes for new API and SDK releases, ensuring smooth transitions and minimal disruptions for partners and developers.
- Participating in the validation and release testing of new APIs/SDKs to maintain high standards of integration quality.
- Creating developer guides and contribute to the production of knowledge base articles.
- Actively participating in building and improving developer tools, ensuring easy implementation of HID's mobile access solutions.
- Writing detailed knowledge base articles and support documentation to aid in self-service technical support for partners.
- Assisting in the development of training programs for both internal teams and external partners, enhancing their ability to work with HID's cloud-based access control systems.
- Working closely with cross-functional teams, including engineering, product management, and sales, to align support strategies and ensure cohesive integration solutions.
- Providing feedback on product improvements based on support trends and customer feedback.
Requirements
- BA/BS degree in a technical subject or related field.
- Must possess a minimum of three years of experience in technical service and product support, preferably in the access control field.
- Must have excellent interpersonal communication skills.
- Critical thinking and problem solving skills.
- Must be familiar with Physical Access Control industry related terms and definitions.
- Strong technical support and troubleshooting skills, particularly in cloud-based access control environments.
- Experience in creating developer tools and resources, with a focus on delivering a seamless developer experience is a plus.
- Familiarity with the physical access control industry and HID products is a plus.
- Experience with change management and validation processes for new API/SDK release is a plus.
- Experience in Computer Security is a plus.
- Experience in software development and programming in any language is a plus.
- Experience with Salesforce CRM a plus.
Benefits
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
APISDKcloud-based access controltechnical supporttroubleshootingchange managementvalidation processessoftware developmentprogrammingcomputer security
Soft skills
interpersonal communicationcritical thinkingproblem solving
