IT Site Support Specialist

ASR Group

IT Site Support Specialist responsible for providing onsite and remote support for multiple locations in Florida. Manage technical issues, maintain inventory, and ensure high levels of service.

Posted 5/6/2026full-timeBoca Raton • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Provide a high level of local customer service
Close Help Desk tickets in a timely fashion
Maintain sites asset inventory in Asset Inventory System
Maintain site standards and documentation in accordance with enterprise procedures
Provide support for projects by completing designated tasks
Provide level 2 and 3 technical support for clients at local office and remote locations
Support Windows laptops and desktops as well as IOS Desktops including End Of Life replacement, configuration and deployment
Troubleshoot all client issues, connectivity, package deployment and virus removal
Support Enterprise mobile devices including iPhone, iPad, cell, tablets and broadband devices
Maintain asset inventory of hardware within assigned territory
Work with outside contractors, project teams and internal staff to maintain and repair all IT assets
Work with the infrastructure team on network device maintenance, server patching and troubleshooting LAN/WAN/VPN connectivity issues
Support annual equipment refresh including switch and server replacement
Travel to local sites in a daily basis to approx.. 80% of the time

Requirements

What you’ll need

3-5 years experience supporting a diverse user base
In depth knowledge of Windows 7, Windows 10, Windows 11, Microsoft Office and Windows networking.
Familiarity with MAC OS and iOS
In depth knowledge of the Windows Active Directory domain architecture and its interaction with the desktop environment
Experience using Enterprise Help Desk incident and project management reporting tools
Experience with unattended build processes and imaging utilities
Experience remediating operating system security vulnerabilities and patch implementation methods
Experience using remote client management tools
Knowledge of device encryption and anti-virus software
Knowledge of Wi-Fi security and access

Benefits

Comp & perks

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Hard Skills & Tools

Windows 7Windows 10Windows 11Microsoft OfficeWindows networkingMAC OSiOSActive Directoryremote client managementdevice encryption

Soft Skills

customer servicetroubleshootingcommunicationcollaborationproject support