Service Desk Specialist

Aspirus Health

Service Desk Specialist providing technical support for UW Health, Wisconsin’s #1 hospital. Troubleshooting hardware, software, access, and application issues across phone, chat, and self-service channels.

Posted 8/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting hardware and software issues while providing exceptional customer service. Proficient in utilizing ticketing systems and MS Office applications, with a strong background in healthcare or related fields.

Highest-signal resume keywords

Troubleshooting Hardware IssuesMS Office Applications SupportTicketing System ManagementCustomer Service ExcellenceHDI Troubleshooting Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Software IssuesApplication SupportTechnical AssistanceAccount Access ResolutionIT Issue Resolution

Soft Skills

Empathetic CommunicationCollaborationMentoring Peers

Tools & Technologies

Ticketing SystemOnline Messaging Platforms

Certifications & Qualifications

HDI Troubleshooting and Problem-Solving Boot CampITIL Foundation Certification

Industry Keywords

HealthcareInformation TechnologyCustomer ServiceTechnical Support

About the role

Key responsibilities & impact

Serve as the first point of contact for customers seeking technical assistance via phone, chat, or self-service channels
Troubleshoot and resolve hardware, software, account access, and application-related issues
Deliver exceptional customer service through clear, professional, and empathetic communication
Collaborate with IS teams to identify recurring issues and contribute to continuous service improvement

Requirements

What you’ll need

Associate's Degree in Healthcare, Information Technology, Business, or related field required
Two (2) years' combination of relevant experience and education may be considered in lieu of degree
Demonstrated success supporting MS Office applications in a corporate environment
Demonstrated success working with a ticketing system for technical management support
Demonstrated success troubleshooting common IT issues involving personal computers, mobile devices, printers, phones, and online messaging platforms
Demonstrated success utilizing resources to assist in resolving IT issues
Demonstrated success mentoring peers
Experience in a health care setting preferred
Bachelor's Degree or Master’s Degree in Healthcare, Information Technology, Business, or related field strongly preferred
HDI Troubleshooting and Problem-Solving Boot Camp or ITIL Foundation certification preferred
Must reside in an approved remote work state for UW Health

Benefits

Comp & perks

Health and dental insurance
Paid time off
Retirement plans
Two-week paid parental leave
Adoption assistance
Full time benefits for part time work for positions 60% FTE and higher
Variety of schedules and shifts offering flexibility and work-life balance
Emotional, financial, and physical well-being resources through the UW Health Employee Wellbeing Department
Tuition benefits for coursework associated with career advancement
Referral bonus