Unified Communications Associate Engineer
Aspirus Health
full-time
Posted on:
Location Type: Hybrid
Location: Madison • Wisconsin • United States
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Salary
💰 $62,697 - $94,045 per year
About the role
- Provide day-to-day support, monitoring, troubleshooting, and maintenance of unified communications systems including voice, video, collaboration tools, mobile/soft phones, email, and voicemail
- Assist with the design, configuration, upgrades, and implementation of UC systems and integrations (e.g., telephony, ACD, video conferencing, wireless, and email) under guidance of senior engineers
- Own service delivery tasks such as incident management, MACs (moves, adds, changes), documentation, system monitoring, and continuous quality improvement initiatives
- Work with internal teams and end users to gather requirements, recommend solutions, train users, and coordinate resources to deliver reliable, business-appropriate communication solutions.
Requirements
- Associate's Degree in Healthcare, Information Technology, Business, or related field Required
- Two (2) years combination of relevant experience and education may be considered in lieu of degree
- Bachelor's Degree in Healthcare, Information Technology, Business, or related field Preferred
- Demonstrated success troubleshooting to isolate and diagnose problems in technology Required
- 1 year of relevant experience in a Healthcare setting Preferred
- 2 years of relevant experience in IT, Business Operations, Project Management, Analytics or Monitoring Preferred
- CCNA/CCNP or equivalent UC/Network Certification Preferred
Benefits
- An excellent benefits package, including health and dental insurance
- Paid time off
- Retirement plans
- Two-week paid parental leave and adoption assistance
- Options for a variety of schedules and shifts that offer flexibility
- Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
- Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
- The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingsystem monitoringconfigurationimplementationincident managementdocumentationquality improvementrequirements gatheringsolution recommendationuser training
Soft Skills
communicationcollaborationproblem-solvingresource coordination
Certifications
CCNACCNPUC/Network Certification