Evaluate, map, and design business workflows and client journey maps.
Facilitate process mapping sessions and maintain systemic documentation, including version control and approvals.
Provide expert consultation with operational leaders to identify and implement automation opportunities and continuous improvement initiatives using Lean Six Sigma methodologies.
Lead change impact assessments, stakeholder engagement, and readiness activities.
Coordinate approval processes and facilitate adoption through communication, training, and hypercare support.
Collaborate with teams to develop test cases, support UAT, troubleshoot issues, and ensure seamless integration of changes across service lines.
Define KPIs/SLAs, develop control plans, and track ROI to ensure long-term success and sustainability of implemented changes.
Create and distribute monthly updates on process/tool changes, maintain change records and schedules, and reinforce best practices across operations.

Requirements

Proven ability to lead the evaluation, redesign, and enhancement of business processes using data-driven methodologies.
Strong root-cause analysis skills; able to anticipate downstream impacts of process changes and make informed decisions.
Demonstrated expertise in workflow mapping and facilitating organizational change.
Skilled in working cross-functionally and motivating peers and stakeholders to align on and achieve improvement goals.
Effective in presenting to varied audiences, facilitating group discussions, and translating complex ideas clearly.
Able to manage multiple priorities in fast-paced environments with attention to detail and strong organizational skills.
Demonstrates agility in shifting priorities and a proactive, hands-on approach to driving results.
Proven track record leading cross-functional initiatives that resulted in measurable improvements.
Proficient in Microsoft Office tools (Excel, Word, Visio) and other relevant process improvement software.
Maintains a high standard of ethics, accountability, and reliability in all work interactions.
Formal education in Business, Healthcare Administration, Operations Management, or a related field preferred but not required.
Equivalent experience will be considered
Lean Six Sigma certification (Green Belt required; Black Belt preferred)
Additional certifications in Change Management, Project Management (e.g., PMP), or Agile methodologies are a plus
3–5 years of hands-on experience in process improvement, operational excellence, or business transformation roles
Experience within healthcare or revenue cycle management strongly preferred.
Proficiency with tools such as Microsoft Excel, Visio, and PowerBI preferred.

Benefits

health, dental, vision and life insurance upon hire
matching 401k
competitive salaries
advancement opportunities
incentive programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process mappingworkflow mappingroot-cause analysisdata-driven methodologiesKPI developmentSLA developmentcontrol plansUAT supportautomation implementationcontinuous improvement

Soft Skills

leadershipstakeholder engagementcommunicationorganizational skillsattention to detailagilityproactive approachfacilitationmotivating peerspresenting

Certifications

Lean Six Sigma Green BeltLean Six Sigma Black BeltChange Management certificationProject Management Professional (PMP)Agile methodologies certification