Implementation Manager

Aspire

Implementation Manager leading customer onboarding processes from start-to-finish on the AspireIQ platform. Collaborating with diverse teams and managing project deliverables in a fast-paced environment.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex SaaS project implementations, ensuring timely and budget-conscious delivery while effectively collaborating with cross-functional teams. Possesses strong communication and escalation management skills to influence stakeholders and drive successful outcomes.

Highest-signal resume keywords

SaaS Implementation MethodologyProject ManagementEscalation ManagementWeb DevelopmentUser Acceptance Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementSaaS ImplementationWeb DevelopmentUTM TrackingQuality AssuranceSoftware Release ProcessesProfessional Services DeliveryRisk IdentificationTimeline ManagementCustomer Experience Management

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationTeam CollaborationPersuasive Influence

Industry Keywords

Customer-FacingTechnical Program ManagementManagement ConsultingComplex Technical ProjectsImplementation Partners

About the role

Key responsibilities & impact

Manage a portfolio of multiple projects at a time.
This includes overseeing project deliverables and proactively identifying risks
Own the project management and successful execution of client implementations
Serve as the primary project escalation point of contact
Ensure alignment across all teams, internal and external
Build, maintain, and track project timelines in order to deliver on-time, in-scope, and under-budget deployments
Collaborate with Sales, Engineering, Support, and Customers Success Managers to ensure a smooth and successful customer experience from kick-off to go-live
Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices
Operate independently in a fast-paced, ambiguous environment with minimal oversight
Contribute to the growth of our partner ecosystem by enabling, supporting, and co-delivering with implementation partners.

Requirements

What you’ll need

3-5+ years in a customer-facing project manager, technical program manager, or management consultant role in the SaaS industry
You can clearly articulate a typical SaaS implementation methodology and have experience in professional services delivery
Experience running complex technical projects, Web Development and UTM Tracking, user acceptance testing, quality assurance and software release processes
You are a persuasive, results-driven customer influencer with outstanding interpersonal skills
You’re an exceptional verbal and written communicator
You have escalation management skills and are comfortable navigating difficult conversations
You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software
You are a team player who can work effectively in teams of technical and non-technical individuals.
You are skilled at collaborating with diverse teams
You can learn and drive outcomes with minimal supervision
You excel at managing complexity, staying highly organized, and keeping track of details without feeling overwhelmed
You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues.

Benefits

Comp & perks

Comprehensive Benefits – Full health, dental, and vision insurance to keep you covered.
Remote Work Flexibility – Thrive in a high-energy, high-performing team—all from the comfort of your home.
401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan.
Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy.
Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry.
Ongoing Training & Development – We invest in your growth with customized training, coaching, and career acceleration opportunities—while building clearer, more defined career paths.
End-of-Year Break – We typically close between Christmas and New Year’s to give everyone time to unplug and recharge.