Aspire

Team Lead, Customer Success Manager

Aspire

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $115,000 - $135,000 per year

Job Level

Senior

About the role

  • Own and manage a portfolio of parent enterprise accounts valued between $800K and $1M, with renewals distributed across all four quarters.
  • Serve as the primary strategic advisor and trusted partner for your accounts, driving retention, satisfaction, and growth.
  • Identify and execute expansion opportunities within your portfolio.
  • Build strong, collaborative relationships with our Agency Services team to optimize outcomes for Hybrid accounts and identify opportunities to expand enterprise accounts into hybrid partnerships.
  • Coach and mentor a team of Customer Success Managers on account strategy, growth initiatives, and best practices.
  • Lead weekly account reviews to track progress toward key outcomes: retention, expansion, and attributable revenue generation.
  • Support CSMs through customer escalations, complex renewals, and strategic planning challenges.
  • Provide constructive feedback and performance insights to help team members continuously improve and succeed.
  • Partner with leadership to identify and implement process improvements that enhance operational efficiency.
  • Optimize team workflows to drive customer retention and elevate the overall customer experience.
  • Document and champion scalable best practices across the Customer Success organization.
  • Collaborate with the VP of Customer Success to synthesize customer feedback and communicate insights to Product, Sales, and other cross-functional teams.
  • Influence product roadmap and strategic direction based on customer needs and market trends.

Requirements

  • 5+ years of experience in account management, sales, or customer success within a SaaS business managing renewals.
  • 1+ years of people management experience in account management, sales, or customer success.
  • Proven ability to drive retention and expansion through strong commercial acumen and strategic account planning.
  • Demonstrated track record managing enterprise accounts in a B2B SaaS environment.
  • Experience coaching or mentoring Customer Success team members with demonstrated ability to elevate team performance.
  • Strong business acumen with the ability to identify growth opportunities and drive revenue outcomes.
  • Excellent relationship-building skills with both customers and internal stakeholders.
  • Strategic thinker who can balance hands-on account management with team leadership responsibilities.
  • Collaborative partner who thrives in cross-functional environments.
  • Process-oriented with a passion for operational excellence and continuous improvement.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successsalesstrategic account planningrenewals managementB2B SaaSperformance insightsoperational efficiencyprocess improvementsrevenue generation
Soft Skills
relationship-buildingcoachingmentoringstrategic thinkingcollaborationcommercial acumenteam leadershipcustomer retentioncommunicationproblem-solving