Customer Success Manager
Aspire
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $80,000 - $95,000 per year
About the role
- Cement the relationship with new and existing customers including: account growth, new product adoption, and renewals
- Develop a “consultant” perspective to client communications, questions, and meetings
- Lead and present at regular client meetings, both in-person and over video conference
- Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
Requirements
- 5+ professional experience within Saas Account Management or Customer Success
- Outstanding organization and interpersonal skills
- A structured approach to process and prioritization
- Initiative and the ability to identify and solve problems proactively
- 1+ influencer or performance marketing experience
- Experience in MarTech
- Experience in eCommerce
Benefits
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Applicant Tracking System Keywords
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Soft Skills
organization skillsinterpersonal skillsproblem-solvinginitiativestructured approachprioritization