Customer Growth Manager

Aspire Software

Customer Growth Manager managing high-volume onboarding, retention, renewals, and expansion for KidKare’s CACFP software customers. Using scaled outreach, CRM tools, and automation to grow sponsor accounts.

Posted 8/20/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on onboarding, retention, and upselling strategies. Proficient in utilizing CRM tools and AI automation to enhance customer engagement and streamline workflows.

Highest-signal resume keywords

Customer Success ManagementOnboarding Process ExecutionUpsell and Cross-Sell StrategiesCRM Tool ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingAccount ManagementUpsellingCross-SellingData SetupRetention StrategiesWorkflow StandardizationPerformance MeasurementAI Tool UtilizationSaaS Experience

Soft Skills

Organizational SkillsSelf-MotivationProactive Problem SolvingAdaptabilityWritten Communication

Tools & Technologies

HubSpotMondayNotionSharePointKidKare CRM

Certifications & Qualifications

Bachelor's Degree in MarketingBachelor's Degree in BusinessBachelor's Degree in Communications

Industry Keywords

CACFPSNAPWICHead StartUSDA Guidelines

About the role

Key responsibilities & impact

Lead standardized, templated onboarding for newly-signed accounts in assigned states
Configure customer environments, guide basic data setup, and confirm customers can independently process claims using KidKare
Execute onboarding standards, playbooks, and quality expectations; escalate process gaps or edge cases
Deliver group and self-serve training
Serve as primary KidKare point of contact for several hundred small accounts
Own retention and renewal outcomes across the portfolio through automated and personalized outreach
Monitor account health indicators and prioritize at-risk and high-opportunity accounts
Conduct renewal and pricing conversations and secure renewal commitments within approved guidelines
Escalate pricing exceptions and non-standard terms
Identify and close upsell and cross-sell opportunities against an assigned expansion quota
Execute outreach sequences and campaigns
Match customer goals to relevant KidKare products and capabilities
Forecast expansion and retention activity and communicate progress to the manager
Build working knowledge of CACFP and sponsor organization operations
Log and document account activity in HubSpot, Monday, Notion, SharePoint, and KidKare CRM/CS tools
Use AI and automation tooling to manage a high-volume book
Recommend improvements to onboarding templates, training materials, and outreach sequences
Partner with Support on technical issues and escalations
Relay product and service improvement opportunities to Product
Meet performance measures for retention, renewals, expansion revenue, onboarding completion, engagement coverage, CRM hygiene, and automation/AI adoption

Requirements

What you’ll need

2+ years in Customer Success, Account Management, Onboarding, or Inside Sales, preferably in a SaaS environment
Direct experience managing a high volume of accounts simultaneously with varying levels of engagement
Exposure to identifying and advancing upsell or cross-sell opportunities, with the appetite to carry a quota
Strong organizational skills and demonstrated discipline in following standardized workflows
Strong written and verbal communication skills, with the ability to tailor messaging across varying stakeholders
Technically capable, with patience for customers who are not
Self-motivated, proactive, and comfortable working independently
Preferred: demonstrated track record of closing upsell or cross-sell revenue against a quota
Preferred: experience with CACFP, federal benefit programs (SNAP, WIC, Head Start), or USDA guidelines
Preferred: experience onboarding or training customers on software
Preferred: experience using AI tools to manage customer relationships or workflows at scale
Preferred: experience in a scaled / digital / pooled customer success model
Bachelor's degree, preferably in Marketing, Business, Communications, or a related field

Benefits

Comp & perks

100% remote operation