Technical Support

Aspire Software

Technical Support position at Aspire Software handling customer incidents and mentoring partner support teams in Lebanon. Responsible for ensuring high-quality service delivery and product knowledge sharing.

Posted 5/25/2026full-timeBeirut • 🇱🇧 LebanonJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

CloudLinuxTCP/IP

About the role

Key responsibilities & impact

Provide direct support to ships and end customers, handling incidents with professionalism and ensuring timely resolution.
Act as a mentor and guide to reseller/partner support teams.
Maintain up-to-date knowledge of product improvements, bug fixes, and new features; report feedback internally.
Contribute to knowledge base content for customers and resellers.
Collaborate with other departments to ensure excellent service delivery.
Assist with operational and user acceptance testing as needed.
Identify and report incident trends to improve the customer experience.
Respond to network alerts for first-line network administration, escalating complex issues.
Support presales activities and customer onboarding.
Share knowledge across global teams to ensure seamless handovers.

Requirements

What you’ll need

Minimum 2 years’ experience in a customer-facing support role, ideally with bespoke IT systems/software.
Excellent communication skills; able to adapt style for different audiences.
Strong initiative with ability to prioritise work effectively.
Positive, proactive approach to customer service.
Team player with a flexible, adaptable attitude.
**Technical Requirements**
- Windows desktop/server experience.
- Cloud-based architecture familiarity.
- Experience with:
- Windows & Linux
- Office applications
- Networking (TCP/IP)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Aspire Software Website LinkedIn All Job Openings 1001 - 5000 employees ☁️ SaaS 🏢 Enterprise 🤝 B2B SaaS
Enterprise
B2B Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved. Technical Support 🔥 46 minutes ago 🏢🏡 Beirut – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required Cloud Linux TCP/IP Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide direct support to ships and end customers, handling incidents with professionalism and ensuring timely resolution.
Act as a mentor and guide to reseller/partner support teams.
Maintain up-to-date knowledge of product improvements, bug fixes, and new features; report feedback internally.
Contribute to knowledge base content for customers and resellers.
Collaborate with other departments to ensure excellent service delivery.
Assist with operational and user acceptance testing as needed.
Identify and report incident trends to improve the customer experience.
Respond to network alerts for first-line network administration, escalating complex issues.
Support presales activities and customer onboarding.
Share knowledge across global teams to ensure seamless handovers. 🎯 Requirements
Minimum 2 years’ experience in a customer-facing support role, ideally with bespoke IT systems/software.
Excellent communication skills; able to adapt style for different audiences.
Strong initiative with ability to prioritise work effectively.
Positive, proactive approach to customer service.
Team player with a flexible, adaptable attitude.
**Technical Requirements**
- Windows desktop/server experience.
- Cloud-based architecture familiarity.
- Experience with:
- Windows & Linux
- Office applications
- Networking (TCP/IP) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Windows desktop experienceWindows server experienceLinux experienceOffice applicationsNetworkingTCP/IPcloud-based architectureincident managementuser acceptance testingknowledge base content creation

Soft Skills

communication skillsinitiativeprioritizationcustomer serviceteam playerflexibilityadaptabilitymentoringcollaborationproblem-solving