Support Manager

Aspire Software

Support Manager leading a distributed team in SaaS environment at DemandBridge. Focused on improving support operations and collaboration within the team.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead, coach, and support a distributed customer support team across North America and the Philippines.
Establish clear triage, follow-up, and resolution processes to improve response times and ticket management.
Serve as the primary escalation point for complex customer issues and support-related concerns.
Identify operational bottlenecks and implement more effective support workflows and processes.
Partner closely with R&D and Engineering teams to improve bug backlog management and escalation cadence.
Build visibility into support operations through reporting, documentation, and process tracking.
Contribute to improving the overall customer experience across multiple products and support channels.
Support the rollout and adoption of AI-enabled support tools and workflows.
Help rebuild team trust and long-term stability following several leadership transitions.

Requirements

What you’ll need

Proven experience managing customer support or customer-facing teams within a technology or SaaS environment.
Strong leadership skills with the ability to earn trust from experienced, change-resistant teams.
Hands-on experience using Jira for ticket management, escalation handling, and operational tracking.
Comfortable handling client escalations and serving as a senior point of contact for unresolved issues.
Organized, patient, and motivated by improving operational processes and team performance.
**Strongly Preferred **
- Experience in B2B SaaS, enterprise software, or legacy software environments.
- Exposure to ERP, procurement, print, or marketing supply chain software industries.
- Experience with AI-enabled support tools or automation initiatives.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Aspire Software Website LinkedIn All Job Openings 1001 - 5000 employees ☁️ SaaS 🏢 Enterprise 🤝 B2B SaaS
Enterprise
B2B Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved. Support Manager Job not on LinkedIn 🔥 3 minutes ago 🇺🇸 United States – Remote 💵 $90k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead, coach, and support a distributed customer support team across North America and the Philippines.
Establish clear triage, follow-up, and resolution processes to improve response times and ticket management.
Serve as the primary escalation point for complex customer issues and support-related concerns.
Identify operational bottlenecks and implement more effective support workflows and processes.
Partner closely with R&D and Engineering teams to improve bug backlog management and escalation cadence.
Build visibility into support operations through reporting, documentation, and process tracking.
Contribute to improving the overall customer experience across multiple products and support channels.
Support the rollout and adoption of AI-enabled support tools and workflows.
Help rebuild team trust and long-term stability following several leadership transitions. 🎯 Requirements
Proven experience managing customer support or customer-facing teams within a technology or SaaS environment.
Strong leadership skills with the ability to earn trust from experienced, change-resistant teams.
Hands-on experience using Jira for ticket management, escalation handling, and operational tracking.
Comfortable handling client escalations and serving as a senior point of contact for unresolved issues.
Organized, patient, and motivated by improving operational processes and team performance.
**Strongly Preferred **
- Experience in B2B SaaS, enterprise software, or legacy software environments.
- Exposure to ERP, procurement, print, or marketing supply chain software industries.
- Experience with AI-enabled support tools or automation initiatives. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs RCM Performance Manager 🔥 10 minutes ago Radiology Partners 5001 - 10000 🤝 B2B 👥 B2C Website LinkedIn All Job Openings RCM Performance Manager at Radiology Partners managing healthcare revenue cycle and billing operations. Collaborating with billing teams, analyzing data, and leading process improvements. 🇺🇸 United States – Remote 💵 $100k - $125k / year ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager Senior Complex Claims Manager 🔥 27 minutes ago Airbnb 5001 - 10000 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings Senior Complex Claims Manager safeguarding Aircover platform at Airbnb. Managing risks and ensuring resolution of complex claims with cross-functional collaboration. 🇺🇸 United States – Remote 💵 $125k - $145k / year 💰 Post-IPO Equity on 2020-12 ⏰ Full Time 🟠 Senior 👔 Manager 🦅 H1B Visa Sponsor Senior Product Launch Manager 🔥 39 minutes ago ModMed 1001 - 5000 🤝 B2B ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Senior Product Launch Manager orchestrating high-stakes product launches at ModMed. Driving operational readiness and strategic alignment in the healthcare technology market. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 👔 Manager Senior Manager, Web Development 🔥 45 minutes ago insightsoftware 1001 - 5000 ☁️ SaaS 💸 Finance 🏢 Enterprise Website LinkedIn All Job Openings Senior Manager, Web Development at insightsoftware leading web platform built using modern technologies. Manage a team and collaborate across departments to deliver web solutions. 🇺🇸 United States – Remote 💵 $139k - $174k / year 💰 $798.6M Private Equity Round - insightsoftware on 2021-07 ⏰ Full Time 🟠 Senior 👔 Manager 🦅 H1B Visa Sponsor Manager, Credentialing and Enrollment Special Projects 🔥 46 minutes ago Grow Therapy 201 - 500 🏪 Marketplace 🧘 Wellness Website LinkedIn All Job Openings Manager of Credentialing and Enrollment Special Projects at Grow Therapy. Leading operational teams to enhance credentialing and enrollment processes in a fast-growing HealthTech environment. 🇺🇸 United States – Remote 💵 $107.7k - $163k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

ticket managementescalation handlingoperational trackingAI-enabled support toolsautomation initiatives

Soft Skills

leadershiptrust buildingorganizational skillspatiencemotivation for process improvement