Customer Success Manager

Aspire Software

Customer Success Manager managing customer relationships and driving adoption at Qmatic. Focusing on retention and satisfaction to realize long-term value for clients.

Posted 5/8/2026full-timeDuluth • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a portfolio of assigned customer accounts and serve as a primary point of contact for ongoing relationship management.
Lead and coordinate contract renewal activities, including renewal planning, tracking, risk identification, and internal alignment to support successful and timely renewals.
Monitor customer health through regular review of account activity, adoption trends, satisfaction indicators, and business outcomes.
Proactively identify and mitigate retention risks by developing action plans and partnering with internal stakeholders to address issues in a timely manner.
Build and expand relationships within customer organizations by identifying and engaging additional stakeholders, decision-makers, and champions.
Help customers define, measure, and achieve value from the company’s products and services.
Conduct regular customer meetings, business reviews, and success planning sessions to maintain engagement and align on objectives.
Manage internal customer expectations by clearly communicating customer priorities, needs, and concerns to appropriate internal teams.
Collaborate with Sales to support expansion opportunities within existing accounts, including identifying potential upsell or cross-sell needs and assisting with account strategy.
Partner closely with Sales, Professional Services, Support, Product, Finance, and other internal teams to ensure a consistent and effective customer experience.
Maintain accurate and timely customer records, account plans, renewal updates, and activity documentation in CRM and other business systems.
Contribute to the development and continuous improvement of customer success processes, standards, and best practices.

Requirements

What you’ll need

Bachelor’s degree in Business, Communications, Marketing, or a related field, or equivalent combination of education and relevant experience.
Minimum 5 years of experience in a Customer Success Manager role or a similar customer-facing account management position.
Demonstrated experience managing customer renewals and supporting retention efforts.
Proven ability to build strong, trust-based relationships with customer stakeholders at multiple levels of an organization.
Experience monitoring and managing customer health, including identifying risks and driving proactive resolution.
Strong verbal, written, and interpersonal communication skills.
Strong organizational and time management skills, with the ability to manage multiple priorities and accounts effectively.
Ability to work cross-functionally and influence internal teams in support of customer outcomes.
Proficiency with CRM platforms and related customer management tools.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Aspire Software Website LinkedIn All Job Openings 1001 - 5000 employees ☁️ SaaS 🏢 Enterprise 🤝 B2B SaaS
Enterprise
B2B Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved. Customer Success Manager 🔥 39 minutes ago 🏢🏡 Duluth – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage a portfolio of assigned customer accounts and serve as a primary point of contact for ongoing relationship management.
Lead and coordinate contract renewal activities, including renewal planning, tracking, risk identification, and internal alignment to support successful and timely renewals.
Monitor customer health through regular review of account activity, adoption trends, satisfaction indicators, and business outcomes.
Proactively identify and mitigate retention risks by developing action plans and partnering with internal stakeholders to address issues in a timely manner.
Build and expand relationships within customer organizations by identifying and engaging additional stakeholders, decision-makers, and champions.
Help customers define, measure, and achieve value from the company’s products and services.
Conduct regular customer meetings, business reviews, and success planning sessions to maintain engagement and align on objectives.
Manage internal customer expectations by clearly communicating customer priorities, needs, and concerns to appropriate internal teams.
Collaborate with Sales to support expansion opportunities within existing accounts, including identifying potential upsell or cross-sell needs and assisting with account strategy.
Partner closely with Sales, Professional Services, Support, Product, Finance, and other internal teams to ensure a consistent and effective customer experience.
Maintain accurate and timely customer records, account plans, renewal updates, and activity documentation in CRM and other business systems.
Contribute to the development and continuous improvement of customer success processes, standards, and best practices. 🎯 Requirements
Bachelor’s degree in Business, Communications, Marketing, or a related field, or equivalent combination of education and relevant experience.
Minimum 5 years of experience in a Customer Success Manager role or a similar customer-facing account management position.
Demonstrated experience managing customer renewals and supporting retention efforts.
Proven ability to build strong, trust-based relationships with customer stakeholders at multiple levels of an organization.
Experience monitoring and managing customer health, including identifying risks and driving proactive resolution.
Strong verbal, written, and interpersonal communication skills.
Strong organizational and time management skills, with the ability to manage multiple priorities and accounts effectively.
Ability to work cross-functionally and influence internal teams in support of customer outcomes.
Proficiency with CRM platforms and related customer management tools. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer renewalsaccount managementcustomer health monitoringrisk identificationaction planningsuccess planningupsellcross-sellcustomer success processesbusiness reviews

Soft Skills

relationship buildingcommunicationorganizational skillstime managementcross-functional collaborationinfluencingproblem-solvingstakeholder engagementcustomer advocacyproactive resolution