Aspire Software

Solutions Engineer

Aspire Software

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

ERPMySQLPython

About the role

  • You'll be the technical backbone of our customer success operation.
  • Partner with Onboarding Managers on new client implementations—you own the technical workstream while they manage the project and relationship.
  • Your work directly determines whether clients go live cleanly, understand our platform, and deploy Ad Orbit/Astro AI effectively.
  • Lead data import workflows for customers migrating to our CRM, OMS, and Billing platform—field mapping, data cleansing, import validation, and exception resolution.
  • Translate complex financial workflows (chart of accounts, revenue recognition, period close) into Ad Orbit configurations aligned to GAAP standards.
  • Support customers in accessing and using the Ad Orbit data warehouse—help them understand their data structure and answer data-related questions.
  • Troubleshoot API integrations—read documentation, test endpoints, and diagnose failures across client-connected systems.
  • Build implementation documentation, field mapping specs, and client-facing technical guides.
  • Identify recurring implementation patterns and contribute to process improvements and internal tooling.
  • 60–70% client-facing: Assisting with in-progress customer implementations, data migrations, integration setup, templates, and configurations.
  • 30–40% internal tooling & documentation: Building internal tools and automation to support customer work.

Requirements

  • Hands-on experience implementing or configuring ERP, CRM, OMS, or financial management software.
  • Working knowledge of GAAP accounting principles—chart of accounts, AR/AP, revenue recognition, period-end close.
  • Ability to map client financial workflows to system configuration with minimal guidance.
  • Experience leading data migrations—defining field mappings, validating imports, handling exceptions at scale.
  • Familiarity with REST APIs—reading documentation, testing endpoints, debugging integration issues.
  • Comfortable supporting client use of a data warehouse environment. MySQL query skills are a plus.
  • Ability to write or modify scripts (Python, Bash, or similar) for data transformation or automation tasks.
  • You use AI tools (ChatGPT, Copilot, Claude, etc.) as a genuine productivity multiplier, not just occasionally.
  • You can speak to specific ways you’ve applied AI in past roles: accelerating data mapping, generating transformation scripts, drafting client documentation, or debugging integrations faster.
  • Bonus: experience using AI to support customer data migrations—cleaning messy source data, generating field mapping suggestions, or automating repetitive validation steps.
  • Curiosity about how AI can improve implementation workflows—and a track record of actually trying things.
  • Communicates complex technical topics clearly to non-technical stakeholders.
  • Manages multiple concurrent client projects without dropping detail.
  • Escalates early and with context—not a problem-holder.
  • Self-directed on ambiguous problems with a bias toward resolution.
  • Prior experience with ad tech, media, or publishing ERP platforms.
  • Exposure to SaaS implementation methodology (project scoping, SOWs, change management).
  • Experience working in a lean, fast-moving team environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ERP softwareCRM softwareOMS softwarefinancial management softwareGAAP accounting principlesdata migrationREST APIsMySQLPythonBash
Soft Skills
communicationproject managementproblem-solvingself-directedcuriosityattention to detailclient supportprocess improvementtechnical documentationadaptability