Founding Customer Success Manager

Aspire Software

Customer Success Manager at Carla AI managing client onboarding and relationships for an AI-driven rental solutions provider. Leading implementation and driving customer adoption and satisfaction.

Posted 4/14/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own customer onboarding and activation: Lead new customers through implementation, configuring Carla for their business, integrating with their rental management system, setting up the knowledge base, transfer rules, opening hours, and greeting flows.
Train customer teams on the Carla AI dashboard, analytics, call review, and configuration tools so they can self serve day to day.
Define and track activation milestones to ensure every customer reaches first value quickly: calls answered, bookings created, time saved.
Build and refine repeatable onboarding playbooks, documentation, and training materials as the customer base grows.
Own the ongoing customer relationship post onboarding: regular check ins, business reviews, and proactive outreach based on usage and performance data.
Monitor customer health metrics such as call volume, booking conversion, feature adoption, and dashboard engagement to spot risks early and act on them.
Manage renewals and ensure customers continue to see value as their business and Carla’s capabilities evolve.
Handle escalations with empathy and urgency, coordinating with Product and Engineering to resolve issues and close the loop with the customer.
Spot opportunities to expand usage within existing accounts: additional locations, higher tier plans, new features, or broader use cases.
Share structured customer feedback with Product and leadership to inform roadmap priorities, packaging decisions, and new vertical exploration.
Collaborate with Sales and Partnerships to support case studies, references, and customer stories that fuel new business growth.
Establish the foundations of the customer success operation: health scoring, onboarding workflows, renewal tracking, and escalation processes.
Maintain accurate customer records, notes, and lifecycle data in CRM (HubSpot).
Contribute to building a knowledge base of best practices, FAQs, and self service resources for customers.

Requirements

What you’ll need

2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS.
Demonstrated ability to onboard and retain customers, with a track record of driving adoption and reducing churn.
Strong project management instincts: comfortable managing multiple customer implementations and timelines simultaneously.
Excellent communication skills, both written and verbal, with the ability to train, present, and build trust with operators who are not necessarily technical.
Proactive and empathetic: you anticipate customer needs rather than waiting for escalations.
Comfortable working with data to monitor customer health, spot trends, and inform decisions.
CRM experience (HubSpot, Salesforce, or equivalent).
Self motivated, detail oriented, and comfortable working autonomously in a fast paced, evolving environment.
Preferred
Experience in the rental industry (car rental, equipment rental, fleet management) or adjacent verticals such as automotive, travel tech, or mobility is a strong plus.
Experience onboarding customers onto AI, automation, or voice/conversational technology products.
Experience building or materially improving customer success processes, playbooks, or health scoring from scratch.
Familiarity with SaaS products and API based integrations, enough to guide customers through configuration without needing engineering support for every question.
Startup or early stage SaaS experience where you had to build the function, not just run it.

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account Aspire Software Website LinkedIn All Job Openings 1001 - 5000 employees ☁️ SaaS 🏢 Enterprise 🤝 B2B SaaS
Enterprise
B2B Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved. Founding Customer Success Manager Job not on LinkedIn 🔥 21 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
Own customer onboarding and activation: Lead new customers through implementation, configuring Carla for their business, integrating with their rental management system, setting up the knowledge base, transfer rules, opening hours, and greeting flows.
Train customer teams on the Carla AI dashboard, analytics, call review, and configuration tools so they can self serve day to day.
Define and track activation milestones to ensure every customer reaches first value quickly: calls answered, bookings created, time saved.
Build and refine repeatable onboarding playbooks, documentation, and training materials as the customer base grows.
Own the ongoing customer relationship post onboarding: regular check ins, business reviews, and proactive outreach based on usage and performance data.
Monitor customer health metrics such as call volume, booking conversion, feature adoption, and dashboard engagement to spot risks early and act on them.
Manage renewals and ensure customers continue to see value as their business and Carla’s capabilities evolve.
Handle escalations with empathy and urgency, coordinating with Product and Engineering to resolve issues and close the loop with the customer.
Spot opportunities to expand usage within existing accounts: additional locations, higher tier plans, new features, or broader use cases.
Share structured customer feedback with Product and leadership to inform roadmap priorities, packaging decisions, and new vertical exploration.
Collaborate with Sales and Partnerships to support case studies, references, and customer stories that fuel new business growth.
Establish the foundations of the customer success operation: health scoring, onboarding workflows, renewal tracking, and escalation processes.
Maintain accurate customer records, notes, and lifecycle data in CRM (HubSpot).
Contribute to building a knowledge base of best practices, FAQs, and self service resources for customers. 🎯 Requirements
2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS.
Demonstrated ability to onboard and retain customers, with a track record of driving adoption and reducing churn.
Strong project management instincts: comfortable managing multiple customer implementations and timelines simultaneously.
Excellent communication skills, both written and verbal, with the ability to train, present, and build trust with operators who are not necessarily technical.
Proactive and empathetic: you anticipate customer needs rather than waiting for escalations.
Comfortable working with data to monitor customer health, spot trends, and inform decisions.
CRM experience (HubSpot, Salesforce, or equivalent).
Self motivated, detail oriented, and comfortable working autonomously in a fast paced, evolving environment.
Preferred
Experience in the rental industry (car rental, equipment rental, fleet management) or adjacent verticals such as automotive, travel tech, or mobility is a strong plus.
Experience onboarding customers onto AI, automation, or voice/conversational technology products.
Experience building or materially improving customer success processes, playbooks, or health scoring from scratch.
Familiarity with SaaS products and API based integrations, enough to guide customers through configuration without needing engineering support for every question.
Startup or early stage SaaS experience where you had to build the function, not just run it. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager, iQueue for Inpatient Flow 🔥 1 hour ago LeanTaaS 201 - 500 🤖 Artificial Intelligence ⚕️ Healthcare Insurance ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager in a growth stage company focused on transforming healthcare delivery using software solutions. Responsible for customer engagement, workflow design, and implementation support. 🇺🇸 United States – Remote 💵 $90k - $125k / year 💰 $130M Series D on 2020-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Technology Analyst, Customer Success 🔥 1 hour ago GE HealthCare 10,000+ employees 💊 Pharmaceuticals Website LinkedIn All Job Openings Technology Analyst driving analysis and integration of technology systems across GE HealthCare’s partnerships. Ensuring measurable operational efficiency and simplified technology adoption for Care Alliance customers. 🇺🇸 United States – Remote 💵 $112k - $168k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Associate Customer Success Manager 🔥 5 hours ago Calabrio, Inc. 501 - 1000 🏢 Enterprise ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Associate Customer Success Manager responsible for customer advocacy and product adoption for Verint's solutions. Collaborating with clients to deliver value and achieve business goals. 🇺🇸 United States – Remote 💵 $100k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Customer Success Manager, Commercial 🔥 6 hours ago Chainguard 51 - 200 🔐 Security ☁️ SaaS 🔒 Cybersecurity Website LinkedIn All Job Openings Customer Success Manager overseeing the onboarding and support of commercial customers at Chainguard. Collaborating with various teams to ensure customer success in securing software supply chains. 🇺🇸 United States – Remote 💵 $125k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Customer Success Manager 🔥 6 hours ago Typeform 201 - 500 🤝 B2B ☁️ SaaS ⚡ Productivity Website LinkedIn All Job Openings Customer Success Manager partnering with Enterprise customers to help them achieve business goals at Typeform. Driving activation, continued adoption, and creating lasting partnerships. 🇺🇸 United States – Remote 💵 $65k - $95k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer onboardingcustomer activationdata analysisproject managementcustomer success processeshealth scoringAPI integrationsAI technologyautomationvoice technology

Soft Skills

communication skillsempathyproactivitydetail orientedself motivatedtrust buildingtrainingpresentationproblem solvingmultitasking