Aspire Software

Customer Success Manager

Aspire Software

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Lead end-to-end onboarding for new clients, ensuring a smooth and impactful start
  • Build and maintain strong, long-term relationships with clients (service, sales, and admin leaders)
  • Provide proactive support and issue resolution, managing tickets and client feedback
  • Monitor account health and identify growth opportunities within your accounts
  • Serve as the bridge between clients and product/tech teams, advocating for user needs
  • Conduct training sessions, best practices reviews, and usage optimization calls
  • Help shape how BluSynq is adopted and scaled across customers in North America
  • Educate clients on AI-powered capabilities, driving adoption and confidence in the tech

Requirements

  • 2+ years’ proven experience in Customer Success, Account Management, or similar client-facing role
  • Fluent in English (spoken and written); French a plus
  • Passionate about technology and AI, with a desire to be part of a future-focused solution
  • Confident communicator who builds trust easily and manages relationships professionally
  • Organized, proactive, and comfortable handling multiple client accounts
  • Curious, eager to learn, and excited about the opportunity to work in a fast-growing startup
  • Experience with SaaS or tech support is highly valued
  • Able to travel occasionally to Montreal and North America
  • Legally authorized to work in the US
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementSaaSAI-powered capabilitiesissue resolutionclient feedback managementtraining sessionsusage optimization
Soft Skills
confident communicatorrelationship managementorganizedproactivecuriouseager to learntrust building